Staples is business to business. You're what binds us together.
At Staples, our Sales Engineering team plays a critical role in delivering a seamless onboarding experience for our most complex and strategic customers. As a Team Manager, Sales Engineering, you’ll lead a talented team who bring innovative solutions to life—helping customers realize value quickly while enabling our sales teams to focus on growth. This is a highly visible leadership role where your impact will be felt across Customer Success, Sales, and the broader business.
What you’ll be doing
- Lead, coach, and develop a team responsible for onboarding complex, enterprise, and strategic customers
- Oversee end-to-end onboarding projects to ensure a positive, consistent customer experience
- Partner closely with Sales leaders and Business Development teams
- Manage team workload, priorities, and metrics
- Act as escalation point for complex customer issues
- Lead change management within go-to-market models
- Use data to identify trends, coaching, and process improvements
- Design scalable onboarding solutions
- Balance customer satisfaction with operational efficiency
What you bring to the table
- Strong people leadership and coaching skills
- Ability to influence cross-functional partners
- Customer-first mindset
- Comfort leading through change
- Strong communication and analytical skills
- Passion for operational excellence and growth
- Ability to create an environment of associate growth and development.
Basic Qualifications
- 4+ years in management or project management
- Proven leadership and coaching skills
- Experience leading onboarding or customer success programs
- Proficiency in Microsoft Outlook, Excel, and Word
- Experience using performance metrics
- Ability to travel as needed
Preferred Qualifications
- Bachelor’s degree
- Experience with enterprise or mid-market customers
- Background in Sales or Customer Success
- Knowledge of set up system, Sunrise, third party punchouts, and test environments strongly preferred.
- Understanding of procurement and integration standards including:
- cXML
- EDI
- OCI
- SAP
- Arriba
- Coupa
- Oracle
- Jaggaer
- Purchase Orders (PO), Purchase Order Responses (POR), Advanced Ship Notices (ASN), and e-invoicing.
- Experience partnering with technical or IT teams in large, matrixed organizations.
Why This Role Matters:
- The Sales Engineering team represents the front door of the Staples Business experience. How customers are onboarded has a direct impact on retention, growth, and long-term partnership.
- This role offers the opportunity to lead a critical team supporting enterprise customers and contribute to a capability that continues to grow in importance across B2B organizations.
We Offer
- Inclusive culture with associate-led Business Resource Groups
- Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)
- Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!
The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, geography, business considerations, and internal equity. In addition to base pay, this role may be eligible for bonuses, or other forms of variable compensation.
Skills Required
- 4+ years in management or project management
- Proven leadership and coaching skills
- Experience leading onboarding or customer success programs
- Proficiency in Microsoft Outlook, Excel, and Word
- Experience using performance metrics
- Ability to travel as needed
- Bachelor's degree
- Experience with enterprise or mid-market customers
- Background in Sales or Customer Success
- Knowledge of set up system, Sunrise, third party punchouts, and test environments
- Understanding of procurement and integration standards (cXML, EDI, OCI, PO, POR, ASN, e-invoicing)
- Experience partnering with technical or IT teams in large, matrixed organizations
Staples Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Staples and has not been reviewed or approved by Staples.
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Wellbeing & Lifestyle Benefits — Wellbeing offerings are described as broad, including wellness reimbursements, emotional support and coaching, legal services, identity theft protection, and pet insurance. Employee discounts and select on-site amenities are also positioned as meaningful add-ons beyond basic coverage.
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Leave & Time Off Breadth — Time-off provisions are presented as relatively expansive, including paid time off, company-recognized holidays, and a personal or flexible holiday option. Vacation that grows with tenure and PTO flexibility are highlighted as valued elements.
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Inclusive Benefits Coverage — Healthcare benefits explicitly include gender-affirming care alongside medical, dental, and vision coverage. Family and caregiver programs also include support that references LGBTQ+ considerations and broader life-stage needs.
Staples Insights
What We Do
For nearly 40 years, Staples has been a trusted leader in delivering end-to-end workplace solutions for consumers and businesses of all sizes across a broad range of industries. The company provides a comprehensive portfolio of products, strategic solutions, and services including print and marketing, shipping, technology, and travel. Its specialized assortment includes high-quality office supplies, janitorial products, technology, furniture, and breakroom essentials, all supported by best-in-class supply chain capabilities and a dedicated team of experts committed to making the workday easier. Headquartered near Boston, Massachusetts, Staples operates throughout North America via direct B2B sales, e-commerce, and more than 900 retail stores. To learn more, visit your local U.S. Staples store, download the Staples app, explore Staples.com or StaplesBusiness.com, or follow @Staples on social media.
