Top Customer Success & Experience Jobs in Indianapolis, IN

The Placement Executive partners with Advisors to provide excellent service in Commercial Insurance and Risk Management, maintaining client relationships and evaluating insurance options.

As an Outbound BDR, generate new business opportunities by prospecting nonprofits, setting meetings for Account Executives, and achieving sales targets.

Monitor and moderate social media feeds, respond to inquiries, escalate security issues, and adhere to evolving workflows and rules.

The Senior Client Success Manager will manage post-sales relationships with enterprise clients, ensuring customer satisfaction, retention, and identifying expansion opportunities. Responsibilities include driving client success, optimizing business processes, and managing service delivery across teams.

The Senior Director of Customer Success leads the strategy for the department, enhancing the customer journey, retention, and performance standards while collaborating cross-functionally.

The Customer Experience Strategist will lead CRM initiatives, develop strategies, improve processes, and engage stakeholders to align technology with business goals.

Deliver customer implementations by collecting configuration data, configuring and testing products, guiding UAT, tracking tickets and progress, coordinating vendors, and maintaining product expertise to ensure successful launches.

Handle inbound and outbound B2B retention calls to resolve merchant issues, educate on rates, equipment, and loyalty programs, coordinate cross-functionally to retain accounts, diagnose root causes of cancellations, recommend process improvements, and support special projects.

Serve as first point of contact for creators: manage tickets and communications, moderate communities, create content, coordinate webinars/events, build reports/presentations, and support cross-functional creator success initiatives.

Lead onboarding for high-value, complex SaaS clients by designing scalable processes, managing enterprise implementations, building executive relationships, coordinating cross-functional teams, mitigating risk, tracking onboarding KPIs, and mentoring onboarding staff to deliver rapid time-to-value.