Top Customer Success & Experience Jobs in Indianapolis, IN

Serve as primary implementation and operational lead for assigned customers, coordinating cross-functional teams to ensure onboarding, delivery, escalation management, SOW support, adoption, renewals, and long-term customer success.

Serve as primary client contact for PPC accounts: lead recurring client calls, present performance reports, translate objectives into briefs, identify and escalate account risks, coordinate with internal teams, document CRM updates, and ensure timely follow-up to drive satisfaction and retention.

Manage post-sale relationships with strategic SaaS customers, drive onboarding and adoption, educate finance teams, identify upsell/cross-sell opportunities, own expansion pipeline and forecasts, manage renewals to minimize churn, and collaborate cross-functionally to advocate customer needs.

The Training Manager is responsible for the implementation and delivery of training programs to enhance the skills of sales teams, improve revenue, and ensure training content is up to date and effective.

Lead cross-functional CX teams to deliver and optimize benefits communication and engagement across a client book. Develop integrated communication strategies, monitor KPIs, manage escalations, identify upsell and renewal opportunities, enable best-practice adoption of tools (Sofia, MyChoice App), partner with sales/onboarding, and mentor staff to improve client retention and service delivery.

Manage a high-volume portfolio to drive adoption, retention, and expansion of Bloom Growth's SaaS operating system. Lead onboarding, run proactive outreach and success reviews, identify at-risk accounts, design scalable engagement initiatives, maintain HubSpot records, and collaborate cross-functionally to improve customer outcomes and grow revenue.

Manage day-to-day client relationships to drive adoption and value realization. Track and analyze usage metrics, identify risks and expansion signals, coordinate cross-functional teams, maintain documentation and success plans, and support Account Executives with data-driven handoffs and renewal readiness.

Define and run Tern's agency success function for enterprise travel agencies: segment accounts, build engagement models and playbooks, own post-sale activation and integration adoption, run business reviews tied to growth, surface product feedback to R&D, and build scalable, AI-enabled touchpoints to drive measurable agency growth.

Manage end-to-end onboarding of new 401(k) plans: draft plan documents, coordinate payroll integrations, monitor go-live contributions, maintain case records in Salesforce, communicate with sponsors/advisors, ensure compliance with ERISA/IRS/DOL, and escalate complex issues.

Serve as a technical partner to district clients and internal teams, provide onboarding and tech support, run AI prompt QA and experiments, and build dashboards and analyses to surface CX and product-quality insights. Collaborate across Product, Content, and Success teams and standardize processes and templates for repeatable AI and support workflows.