Top Customer Success & Experience Jobs in Indianapolis, IN

The Renewal Manager is responsible for managing customer renewals, fostering relationships and communication with customers and internal teams, and driving account growth through effective negotiation and strategic planning.

The Client Success Manager will manage client campaigns, optimize performance, analyze data, build relationships, and drive retention for long-term growth.

The Customer Success Manager will guide customers in implementing e-commerce solutions, build trusted relationships, analyze data for sales growth, and ensure exceptional service while overseeing customer journeys in a SaaS setting.

Manage a portfolio of advertisers, drive campaign success, and maintain client relationships. Advise on strategy, generate reports, and lead client meetings.

Lead and develop a team of Customer Success Managers to drive adoption, retention, and expansion. Establish scalable CS processes, monitor customer health, resolve escalations, and partner cross-functionally with Sales, Product, Support, and Implementations. Use data and customer insights to improve outcomes, support renewals and growth, and represent the voice of the customer to inform strategy and operational improvements.

As a Senior Specialist in Customer Support for Financial Edge, you'll resolve complex cases, support defect triaging, and mentor team members, driving overall support quality and customer satisfaction.

Lead and develop an account management team serving enterprise clients, drive retention, expansion, and adoption of Pacvue products. Deliver strategic consultation, data-driven recommendations, executive presentations, revenue forecasting, and cross-functional advocacy to meet multi-year revenue targets and optimize client outcomes.

Provide front-line privacy-focused customer support: troubleshoot account and subscription issues, escalate complex technical problems, drive product adoption and retention, create training and educational content, and relay customer feedback to product teams.

Serve as primary technical advisor for a portfolio of premium publishers, owning onboarding through retention. Monitor ad performance, diagnose and resolve technical issues, implement optimizations, partner with internal teams (Support, Yield, Product), educate clients on AdTech best practices, and drive upsell opportunities to maximize publisher revenue and technical health.

Lead client relationships from implementation through ongoing support, define client-specific KPIs, coordinate cross-functional teams, represent client needs to Product and Engineering, produce case studies, and drive strategies that improve outcomes and reduce cost for health plan clients.