Top Customer Success Jobs in Indianapolis, IN

Lead and coach a team of Account Managers servicing top-tier pharmaceutical and agency clients to ensure satisfaction, renewals, and expansion. Oversee implementation, reporting, QBRs, insights-driven optimization, cross-team collaboration, and escalation management while contributing customer feedback to product and GTM strategy.

Manage a portfolio of customer accounts to drive onboarding, adoption, retention, and expansion. Serve as primary client contact, run business reviews, monitor adoption metrics, resolve issues with cross-functional teams, and deliver success plans, training, and reporting to improve satisfaction and renewals.

The Senior Client Success Manager will manage large market client relationships, ensuring client satisfaction and engagement while identifying risks and opportunities. This role involves tracking KPIs, project management, and collaboration with cross-functional teams to deliver high-quality client experiences.

Manage onboarding, account management, and customer support for employer partners. Own client relationships, gather user feedback, build and iterate operational processes, and drive data-informed improvements to scale the business.

Manage enterprise law firm clients to drive adoption, retention, and expansion of Eve's legal AI/SaaS products. Lead onboarding, maximize product utilization, generate case studies, inform product roadmap, and maintain high client satisfaction and retention through proactive engagement and strategic upsells.

Manage a portfolio of U.S. public sector accounts to drive adoption, retention, expansion, and satisfaction of the GitLab DevSecOps platform. Translate pre-sales plans into measurable objectives, coach customers on Git, CI/CD, and DevSecOps best practices, coordinate cross-functional responses, and use project management to deliver customer enablement and success initiatives.

Manage an enterprise portfolio end-to-end to drive adoption, retention, renewals, and expansion. Use customer health and utilization data to forecast risk, recommend corrective actions, and enable customers to realize value. Build executive relationships, guide implementations and learning strategies, and collaborate with sales to meet gross and net retention goals.

Manage a portfolio of enterprise customers across APAC to drive retention, satisfaction, and growth. Own onboarding, client journey optimization, executive reviews, cross-functional alignment, and playbook-driven communications. Monitor usage metrics, identify process improvements, and act as client advocate to shape product and service delivery.

Own strategic relationships with enterprise customers to drive AI-powered customer experience transformation. Develop multi-year roadmaps, deliver executive business reviews, influence AI and automation adoption, drive platform adoption and expansion, measure ROI, orchestrate cross-functional delivery, and represent the customer voice to shape product and go-to-market strategy.

Coordinate onboarding and implementation for the Scale Computing Platform, manage case workflows and scheduling, communicate milestones, partner with Sales, Operations, and Support, and track internal service and support projects to ensure successful customer deployments.

Serve as primary customer contact for assigned accounts, build strong relationships, develop account plans, run regular cadences, track incidents and service requests, escalate and coordinate resolutions, identify upsell opportunities, report on performance metrics, gather feedback, and maintain service delivery knowledge base to ensure client success.

Lead strategic, high-touch customer success for enterprise SaaS accounts: build success plans, drive adoption, retention and expansion, run executive reviews, coordinate cross-functional teams, and translate technical solutions into business outcomes.

Manage a book of enterprise customers to drive adoption, retention, and expansion of Aria's monetization platform. Own renewals and upsell quota, build multi‑threaded relationships, deliver success plans and business reviews, collaborate cross‑functionally, and provide product feedback to support growth and customer value.

Lead a portfolio of enterprise strategic accounts as primary customer contact. Drive adoption, retention, and advocacy through cross-functional coordination, executive reviews, success plans, health metric monitoring, and stakeholder management to deliver business value.

Lead strategy and execution for enterprise demand customer success and distribution partners. Manage a team to ensure private marketplaces drive engagement, conversions, and long-term growth. Partner with Product, Marketing, and Sales to expand footprints, build CS playbooks, onboard enterprise customers, and translate audience engagement data into ROI-driven growth opportunities.

Manage and build long-term client relationships for Corptax customers, respond to inbound support across channels, drive product adoption, document and triage issues, perform release testing, and collaborate on support projects while maintaining high customer satisfaction.

The role involves managing the post-sales experience for enterprise accounts, fostering relationships, driving user adoption, and coordinating feedback for product improvement.

Provide day-to-day operational support for a book of transactional accounts: enter pickup/delivery requests, collect documents, verify timely moves, resolve AR/AP issues, escalate and communicate problems, follow SOPs, and maintain account profiles while collaborating with Account Executives.

As a Client Success Lead, manage merchant relationships, drive revenue growth, and optimize performance through cross-functional collaboration and contract management.

Lead strategic research and deliver customer success product adoption programs. Build benchmarking frameworks, analyze feature adoption versus business outcomes, create executive narratives, establish governance for outcome data, and run cross-functional adoption initiatives with tracking dashboards and field enablement toolkits.

Provide onboarding and ongoing support for clients using Civitechs civic tools: manage support tickets, maintain client accounts through lifecycle, track product usage, update support documentation, modify team sites with basic programming, and coordinate cross-functional efforts to ensure client success.

Lead SS&C Health's Client Success organization to drive client satisfaction, retention, growth, and advocacy. Build C-suite relationships, sponsor strategic accounts, define client health frameworks, lead renewals and expansion, manage cross-functional delivery, and develop a high-performing team focused on measurable client outcomes.

Client Success Managers serve as the main contact for clients, ensuring satisfaction and alignment of needs, operating in a cloud-based environment, and providing analytical support to drive value from MedInsight's products.

The Senior Customer Success Manager drives business impact for complex customers, focusing on adoption, goals, and delivering value from Salesforce investments, while integrating various products and processes.

The Customer Success Manager will oversee client relationships, ensure customer satisfaction, drive adoption of Zip's platform, and collaborate with internal teams to enhance customer success.