The Insurance Customer Service Representative II at Entrata Software in Lehi, Utah, is responsible for delivering exceptional customer support and leveraging their intermediate knowledge of insurance processes. This role involves handling varied tasks, contributing to problem-solving, mentoring junior team members, and collaborating on projects. The ideal candidate has a minimum of 4 years of experience in the insurance industry or a related field, a strong grasp of insurance industry practices, excellent problem-solving and communication skills, and the ability to work independently.

Develop and maintain strong relationships with customers to ensure their success and satisfaction. Identify customer needs, escalate issues, conduct check-ins, and collect data for continuous improvement. Bachelor's degree and 5+ years of related experience required. Excellent benefits and flexible work environment offered.