Strategic Account Manager

Clozd is the leader in Decision Intelligence, helping companies uncover the truth by capturing direct feedback throughout the customer journey.

We believe most revenue organizations are operating without the full picture. CRM and call data only tell part of the story. Clozd delivers the missing truth layer, giving executives the insights they need to improve win rates, retention, and growth.

We need team members who can tackle ambiguity, solve complex problems, and delight customers. We hire dynamic employees who take initiative, find ways to simplify and scale, possess strong interpersonal and communication skills, value humility and learning, crave a fast-paced startup environment, and never compromise their integrity.

Our Strategic Account Managers own Clozd's most important client relationships — large enterprise accounts like Google, Microsoft, and other Fortune 500 organizations. You'll serve as the primary commercial owner of these accounts, responsible for renewals, multi-year expansions, and deepening Clozd's strategic footprint across complex, multi-stakeholder organizations. You'll partner closely with an Account Executive overlay (supporting new business and large expansions) and a dedicated Program Manager (driving day-to-day program execution) to deliver exceptional outcomes as a unified account team.

What you will be doing:

• Owning the full commercial relationship for a portfolio of Clozd's largest accounts — renewals, expansions, and long-term account planning.

• Partnering with an AE overlay to identify, scope, and close large expansion and cross-sell opportunities across new lines of business, geographies, and solution areas.

• Coordinating with a dedicated Program Manager to ensure flawless delivery, proactively surfacing risks and aligning execution to client priorities.

• Building trusted advisor status with VPs, C-suite sponsors, and cross-functional stakeholders across product, marketing, sales, and strategy.

• Developing strategic account plans that map Clozd's solutions to the client's organizational priorities and growth initiatives.

• Leading Executive Business Reviews and strategic readouts that demonstrate program ROI and position Clozd as indispensable.

• Monitoring program health — response rates, stakeholder engagement, interview volume, time-to-insight — to mitigate risk and uncover expansion opportunities.

• Serving as the voice of Clozd's largest customers internally, influencing product roadmap and go-to-market strategy.

Qualifications:

5–8+ years of account management, strategic sales, or customer success experience, with meaningful time managing large enterprise accounts in B2B SaaS.

Track record of retaining and growing seven-figure accounts within complex, multi-stakeholder organizations.

Experience working in a team-selling model alongside AEs, solutions engineers, or delivery teams.

Strong executive presence — confident leading strategic conversations with VP and C-suite stakeholders.

Superb interpersonal and communication skills with a consultative, insight-driven approach.

Analytical mindset — comfortable interpreting program data and client feedback to inform strategy.

BA/BS degree required; MBA or equivalent experience a plus.

Startup mindset: thrives in fast-moving environments with high ownership expectations.

Cultural alignment with Clozd's core values: vision, drive, empathy, stewardship, authenticity, and integrity.

This position has a strong preference for in-office here in our Lehi, UT (M-F) office, but is up for discussion depending on the candidate and circumstances.

Benefits:

• Competitive compensation (i.e. salary, bonus, 401k, and equity) 
• Majority of medical, dental, disability, life, and other insurance paid
• Unlimited PTO with a boss that encourages taking time off and using PTO to recharge
• 10 paid holidays and company shutdown between Christmas and New Years
• Weekly catered lunches, stocked kitchens, quarterly company/department activities, maternity/paternity leave, EAP program, etc.