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Own the full sales cycle for large, multi-property hospitality accounts across North America. Responsibilities include winning new enterprise logos, building stakeholder consensus, selling consultatively, developing value cases, negotiating contracts, expanding existing accounts, forecasting in Salesforce, and coordinating Sales Engineering, leadership, Customer Success, Product, and Operations. The role requires strong hospitality technology relationships, enterprise SaaS sales expertise, structured sales methodology experience, CRM discipline, and willingness to travel.

Provides hands-on technical support for counter-UAS systems through customer demonstrations, system setup, troubleshooting, repairs, equipment preparation, prototype builds, testing, and technical documentation. The role supports customers at facilities and outdoor test sites, collaborates with engineering teams, and helps establish daily operations at the Detroit facility. Travel includes approximately one week away per month, occasional international travel, and initial training in the UK.

Supports investment operations for fixed income portfolios, including trade capture and settlement, cash management, reconciliations, client reporting, account onboarding, corporate actions, and data integrity reviews. Coordinates with custodians, brokers, counterparties, vendors, clients, and internal teams to resolve exceptions and maintain accurate operational records. Contributes to portfolio accounting support, reporting quality control, system enhancements, process improvements, and compliance with operational controls and deadlines.

Owns the full lifecycle of ACAT and non-ACAT asset transfers, including DRS, DWAC, validation, exceptions, settlement, claims, and residuals. Leads and develops the transfers team, monitors operational metrics, improves processes with AI tooling, partners with Product and Engineering on roadmap delivery, and maintains policies for audit, compliance, and regulatory examinations.

Owns consolidated financial reporting, enterprise financial modeling, forecasting, budgeting, variance analysis, and scenario planning. Partners with senior finance leaders, Accounting, and business teams to support strategic planning, management and Board reporting, and communications with owners and debtholders. Translates complex financial and operational information into business insights and maintains models covering P&L and cash flow.

Drives net revenue growth and product profitability through pricing, promotion, trade-spend, sales-expense, and forecast analysis. Develops revenue management strategies, validates cross-channel sales forecasts, improves forecast accuracy, and identifies customer and channel opportunities. Partners with Sales, Finance, and Supply Chain teams on revenue strategies, P&L reviews, and demand planning. Provides financial insights, reporting, and ad hoc analysis to support business decisions.

Build and own software for robot provisioning, calibration, manufacturing validation, service testing, and startup self-checks. Diagnose failures across hardware, firmware, and software; define subsystem pass/fail criteria; create technician-facing workflows; and drive root-cause fixes and process improvements with robotics, manufacturing, hardware, firmware, perception, and controls teams.

Leads enterprise sales strategy, teams, strategic accounts, business development, RFP responses, forecasting, budgeting, reporting, compensation administration, and telecommunications sales initiatives. Develops market intelligence, competitive strategies, business cases, proposals, customer relationships, and cross-functional programs. Provides sales training and partners with Product, Marketing, Finance, HR, Service Delivery, and Operations to drive revenue and improve customer experience.

Own customer accounts from onboarding through expansion, provide frontline support, launch payment corridors and integrations, resolve payment and compliance exceptions, manage billing and collections, and improve profitability. Build runbooks and AI-powered workflows with Claude and internal agents to automate support, launches, and operational investigations. Partner with customers, engineering, compliance, payments, founders, and GTM teams across global markets.

Coordinates youth and adult athletic programs, leagues, tournaments, events, schedules, field reservations, staffing, equipment, registration, budgets, and safety procedures. Serves as a contact for participants, coaches, officials, schools, and community partners. Inspects facilities, tracks participation and expenses, supports program promotion and evaluation, and provides operational support at recreation sites. Requires flexible evening and weekend availability.