Top Hybrid Strategic Operations Jobs in Dallas-Fort Worth, TX

Manage and improve business processes within the Change Management Team. Responsibilities include drafting and revising work instructions, analyzing process effectiveness, implementing sustainable improvements, coordinating cross-functional initiatives, supporting operational readiness forums, reviewing communications, facilitating enhancement meetings, and maintaining training materials, job aids, and templates.

Leads Global Investigations Operations, overseeing fraud alert intake, triage, case administration, investigative support, process transformation, AI and automation modernization, governance, quality assurance, KPIs, staffing, and cross-functional partnerships. The role redesigns SAR-related workflows, establishes operational controls, improves service performance, enables technology enhancements, and delivers consistent, auditable investigative operations across the firm.

Lead global event travel operations, unify teams and tech stacks, define operating model, own service quality and commercial performance, partner with Product & Engineering to scale platform-enabled and high-touch group-air services, and drive operational transformation and workforce development.

Leads the Casualty Specialized Claims team, setting strategic and technical direction for severe-exposure portfolios. Manages and develops claims leaders, oversees complex litigation and coverage strategies, monitors portfolio analytics and emerging risks, ensures reserve and settlement accuracy, and manages counsel, vendors, litigation spend, and stakeholder communications. Develops claims protocols and best practices for environmental, mass tort, toxic tort, latent injury, and other specialty claims.

The Area Manager will oversee hourly associates in a fast-paced fulfillment center, ensuring productivity, quality, and employee engagement while driving process improvements and maintaining safety standards.

10-week summer internship within the COOs Global Operations offering hands-on experience across operations, process improvement, data analytics, risk and regulatory support, and cross-functional projects. Interns complete assignments, create presentations, support automation and mapping, use Microsoft tools and analytics technologies, and may progress into a rotational analyst program.

The IFM Contract Relationship Manager will manage supplier relationships, oversee contract negotiations, develop strategies, and ensure compliance and governance across regions.

Serve as the Operational Organization's primary liaison to Incident Management: triage and prioritize incidents, communicate real-time impact to stakeholders, contribute clearing and custody domain expertise to postmortems, drive corrective actions, document SOPs and workarounds, build knowledge-base articles, and coordinate cross-functional teams to ensure operational remediation and process improvements.

Lead development, monitoring, and support of underwriting logic and data for an instant-decision platform. Perform audits, analyze underwriting metrics and data vendor integrations, run UAT, inform carrier implementations, and contribute to product and platform improvements with strong risk management and automation focus.

Facilitates business continuous improvement projects from research and assessment through implementation and transition. Analyzes processes, identifies operational upgrades, implements complex enhancements, partners with cross-functional teams, and uses metrics to measure outcomes. Coaches lower-level professionals and supports business solutions that improve efficiency and cost effectiveness.