Top Customer Success Jobs in Huntsville, AL

The Business Continuity & Disaster Recovery Specialist will support client engagements by developing business continuity and disaster recovery plans, coordinating responses during crises, and collaborating with senior leadership to influence their strategic decisions. The role requires strong analytical and planning skills while working in a fast-paced, dynamic environment with opportunities for travel and learning.

As the Manager of Technical Support, you will lead a team of Technical Support Specialists, overseeing operations, improving processes, and ensuring high customer satisfaction. Responsibilities include team leadership, managing escalations, supporting cross-functional collaboration, and driving operational excellence in a remote environment.

The Customer Success Operations Administrator supports the Customer Success teams by managing renewal quotes, ensuring deal structures align with contracts, responding to inquiries, processing orders, and improving sales processes. This role involves data management in Salesforce and creating training materials for sales stakeholders.

The Sr. Manager of Customer Success drives customer loyalty and retention by managing relationships between customers and various teams. This role includes overseeing regional managers, ensuring adherence to processes, monitoring KPIs, leading initiatives, and promoting an exceptional customer experience while fostering team development and satisfaction.

The Manager of Customer Success leads a global team to maximize customer ROI, ensure renewals, and improve customer health through strategic engagements. Duties include mentoring CSMs, collaborating with sales, supporting account growth, and building strong relationships with clients.

The Major Accounts Customer Success Consultant ensures strategic customers receive value from their investment in Phocas through relationship building and guiding them in onboarding and product utilization. Responsibilities include driving user adoption, providing training, identifying growth opportunities, and collaborating globally to enhance customer success practices.

As a Customer Success Manager at Veriforce, you will manage customer relationships, monitor account satisfaction, identify growth opportunities, and work collaboratively with internal teams. Your role involves guiding clients through their journey, ensuring their success, and leveraging insights to enhance value and drive advocacy.