Top IT Support & Helpdesk Jobs in Houston, TX

Provides technical support for customer service and contact center teams through ticketing, phone, email, and chat. Administers account access and licensing, supports omnichannel and voice systems, coordinates incident response, adjusts schedules, liaises with third-party vendors, and improves operational processes. Requires desktop troubleshooting, operating system knowledge, Microsoft Office 365 and Google Workspace proficiency, schedule flexibility, and the ability to support 24/7 operations, including occasional night shifts.

Provide technical support to customers using the Akamai platform by diagnosing and resolving web application, cloud, media, security, and networking issues. Collaborate with customers and internal teams, manage incidents and escalations through resolution, proactively mitigate risks, and contribute to global support best practices. Requires professional communication in Spanish and English.

Provide 24/7 technical support for network management system products, troubleshoot and resolve customer issues, manage outages, perform corrective and preventive maintenance, document incidents and root causes, and coordinate escalations with higher-level support and product teams. The role also maintains Salesforce records, supports knowledge management, communicates recovery risks, and builds customer relationships while meeting service-level agreements.

Provides frontline remote IT support, resolves hardware, software, access, MFA, and lockout issues, manages support tickets, administers user accounts and permissions, maintains IT asset records, and supports SSO and MDM migrations. The role also maintains documentation, performs access reviews, follows security procedures, and coordinates escalations across internal teams and vendors.

Leads global employee-facing IT services, including service desk, onsite support, access management, and IT depot operations. Manages internal and supplier teams, service performance, escalations, VIP support, compliance, roadmaps, budgets, and continuous improvement. Builds partnerships across IT and business functions while ensuring reliable, customer-centric technology experiences and adherence to access control and operational standards.

Provides IT support and systems administration across multiple sites, maintaining Microsoft environments, endpoints, networks, hardware, software, and user accounts. Manages helpdesk incidents, equipment deployment, asset inventory, documentation, compliance, disaster recovery testing, and Level 1 support for GxP/GMP systems. Collaborates on IT projects, system improvements, policies, and services while delivering responsive technical assistance in a regulated pharmaceutical environment.

Provides advanced technical support and final escalation management for complex customer issues involving data-driven applications, databases, APIs, enterprise systems, networking, Linux, and web services. Supports implementation readiness, maintains shared technical environments, develops documentation, partners with product and engineering teams, and mentors support staff. The role also includes on-call responsibilities, customer liaison work, and troubleshooting across SAP, Oracle, relational database, and integration technologies.

Administers and operates a federal Salesforce Marketing Cloud tenant across multiple business units. Responsibilities include user access, security, data extensions, SQL automations, journeys, deliverability, integrations, certificates, monitoring, incident response, backups, reporting, documentation, and service requests. The role also performs minor AMPscript, Server-Side JavaScript, Guide Template Language, and SQL enhancements while maintaining compliance, accessibility, and operational safeguards.

Leads the internal IT function and team across strategy, identity, endpoints, networking, collaboration, cloud infrastructure, service management, AI governance, security operations, budgets, vendors, and compliance. Builds scalable technology roadmaps, manages Microsoft 365 and endpoint environments, improves employee experience, oversees business continuity, and partners with executive leadership, Security, Engineering, Finance, and HR.

Provides Tier 1 production support for enterprise applications, point-of-sale systems, databases, ETL processes, SSIS packages, data loads, and related platform components. Responsibilities include incident triage, troubleshooting, monitoring, ticket documentation, dealer communication, escalation, deployment support, health checks, knowledge-base maintenance, and preventive problem analysis. The role collaborates with development, DevOps, database, and platform teams to resolve incidents and improve support processes.