Top Customer Support Jobs in Houston, TX

Provides Level 2 technical and application support for SaaS, on-premise, integrated, and legacy dental practice systems. Diagnoses issues involving operating systems, browsers, networks, cloud services, and databases; communicates resolutions to dental professionals; documents troubleshooting; manages escalations; creates knowledge content; and identifies opportunities for training, automation, and chatbot improvements.

Provide technical customer support across iOS, Android, and web platforms. Troubleshoot issues, reproduce and document bugs, identify trends, escalate urgent problems, and communicate customer feedback and feature requests to Product and Engineering. Manage a high ticket volume with empathy, explain technical concepts clearly, and collaborate with Product, Engineering, Marketing, Analytics, and Trail Data Operations. Experience with support tools, AI support bots, public support content, languages, or mapping applications is beneficial.

Provides customer and technical support through phone, email, help desk tickets, reports, and device maintenance signals. Resolves basic technology issues, guides customers through troubleshooting, documents calls and dispatches, routes complex concerns, and meets queue, service-level, quality, and schedule requirements. Works collaboratively with experienced team members while learning company procedures and technology capabilities.

Advise students on financial aid programs, Title IV eligibility, documentation, awards, payment options, and borrowing. Evaluate submitted documents, calculate tuition and aid amounts, communicate requirements, review eligibility changes, and ensure compliance with government, state, military, VA, and institutional policies while meeting service metrics.

Guide students through financial aid processes by explaining funding options, evaluating documentation, calculating tuition and aid awards, identifying eligibility requirements, and reviewing changes throughout enrollment. Communicate through phone, email, and messaging platforms while ensuring compliance with Title IV, state, military, VA, and institutional policies. Provide responsive service and meet performance metrics.

Leads the long-term strategy, operations, and AI transformation of the Technical Support organization. Oversees service delivery, scalability, KPIs, customer escalations, process improvement, executive customer relationships, talent development, and cross-functional collaboration with Customer Success, Sales, Product, and Engineering.

Provide frontline email, phone, and chat support to marina operators and boaters. Diagnose software and accounting issues, troubleshoot QuickBooks and Xero integrations, document escalations, maintain product knowledge, identify recurring problems, support payment workflows, surface product and growth insights, and improve internal documentation and processes.

Provide chat, email, and phone support for healthcare software users, including inquiry triage, issue prioritization, escalation, case follow-up, and resolution. Serve as a subject matter expert on software workflows and pharmaceutical manufacturer policies, while maintaining SLAs and documentation standards. Contribute to incident response reviews, knowledge base development, process improvement, client launches, and onboarding materials.

Supports the Certified Fraud Examiner credential program by reviewing applications, verifying requirements, maintaining records, analyzing applicant data, and assisting candidates and members. Processes certificate orders and verification requests, performs quality assurance and audits, identifies anomalies, escalates suspected misconduct, collaborates with internal teams, and maintains program documentation and procedures.

Provides post-go-live client support for SitusAMC software, triages and routes production issues, tracks resolutions, and supports UAT, QA, regression, configuration, workflow, integration, and release testing. Delivers client and internal training, validates defects, assists with implementation and production readiness, and develops expertise in software functionality and client workflows. The role requires mortgage or capital markets industry experience, client-facing software support experience, strong communication, organization, analytical judgment, and proficiency with Microsoft Office.