Top Operations & Support Jobs in Houston, TX

Provides first-line technical support for Microsoft 365, account access, devices, and service requests. Troubleshoots Active Directory and Microsoft Entra ID issues, supports Microsoft 365 applications, manages incidents in ServiceNow, assists with Intune enrollments and mailbox permissions, documents procedures, communicates with end users, and escalates advanced compliance, access, and migration issues.

Provide technical customer support for ServiceTitan software through phone, chat, email, and screen sharing. Become a product expert, troubleshoot issues, develop creative workflows, prevent escalations, and deliver effective solutions. The role requires strong communication, empathy, critical thinking, multitasking, and the ability to translate complex technical issues into practical solutions while working effectively in a fast-changing environment.

Own the revenue operations backbone for Sales, Customer Success, and Partnerships. Responsibilities include managing sales and renewals forecasting, reconciling ARR and attainment, analyzing pipeline and attribution, supporting quotas and territories, administering the sales technology stack, driving cross-functional initiatives, coordinating vendor and licensing processes, supporting deal desk and partnerships, preparing leadership reviews, and assisting with variable compensation calculations.

The Senior Specialist will optimize revenue operations across the client lifecycle, supporting sales growth, renewals, retention, reporting, and cross-functional process improvement. Responsibilities include maintaining revenue data, designing workflows, mapping processes, gathering business requirements, improving system integrations and automation, developing KPIs and executive dashboards, and ensuring data integrity across NetSuite, HubSpot, ConnectWise, and Power BI. The role partners with leadership and technical administrators to scale revenue processes and improve operational effectiveness.

Assists technical instructors with hands-on IT training, classroom facilitation, study groups, learner performance monitoring, individualized study plans, attendance and policy enforcement, and administrative data entry. Supports instruction across areas including hardware, software, networking, cybersecurity, web development, quality assurance, and project management. Uses Salesforce, Canvas, and an internal learning management system to record learner data, grades, attendance, and performance.

Provides first-line technical support to customers and researchers through tickets, email, and video channels, resolving L0-L2 issues. Documents workarounds and repeatable solutions, contributes to knowledge-base content, and helps improve support workflows. The role requires strong communication, problem-solving, time management, and familiarity with command-line tools and integrations such as Jira, SAML, APIs, and SSO/2FA. Candidates should have 0–2 years of technical support or customer-facing experience; cybersecurity interest is preferred.

Manages daily business operations, develops policies and procedures, improves processes, reduces costs, and oversees multiple projects and programs. Tracks performance metrics, prepares leadership reports and dashboards, resolves operational issues, coordinates staffing needs, and collaborates with internal and external stakeholders. The role also presents complex information and mentors less experienced team members.

Leads OneSkin’s customer support operation across DTC, marketplaces, AI chat, and professional channels. Manages internal and outsourced teams, SLAs, quality, staffing, training, and performance. Partners cross-functionally to improve retention, self-service, fulfillment issues, policies, adverse-event handling, fraud, and chargebacks. Owns CX technology configuration, automation, integrations, Voice of Customer programs, and reporting on contact trends, costs, service performance, and staffing.

Manage and optimize legal department operations, including workflows, ticketing, contract administration, budgeting, metrics, vendor and outside counsel relationships, legal technology, knowledge management, and cross-functional projects. Support compliance initiatives, audits, risk management, and legal technology migrations while improving efficiency, scalability, and cost control.

Leads and coaches Executive Directors across a portfolio of five to six chapters. Provides executive development, strategic guidance, performance accountability, and support for financial sustainability, community impact, member experience, fundraising, partnerships, staffing, and operational excellence. Collaborates with national teams and the Vice President to address risks, allocate resources, and strengthen the broader chapter network. This fully remote role requires overnight travel several times per year for offsites, leadership sessions, donor meetings, and organizational events.