Top Operations & Support Jobs in Houston, TX

Supports the OCR global trade application and related integrations by analyzing business needs, documenting requirements, coordinating requests, managing configurations and upgrades, and validating solutions. Partners with Global Trade, Legal, Cybersecurity, Engineering, vendors, database administrators, and project teams. Creates user stories, process mappings, use cases, acceptance criteria, and design documentation; supports UAT, Agile ceremonies, reporting, controls, and stakeholder management. Requires expertise in global trade systems, business analysis, application sustainment, and cross-functional delivery.

Leads CrossFit’s global affiliate business, overseeing network growth, retention, operational support, performance metrics, budgeting, and business model optimization. Partners across departments to improve value for affiliate owners, gathers field feedback, and develops scalable operating frameworks. Recruits and mentors the affiliate operations team while driving sustainable growth and operational excellence across the global network.

Provides remote administrative and logistical support for basketball clients, including coordinating appointments, maintaining calendars and travel itineraries, communicating with agents and staff, and managing schedules, deadlines, and priorities. The internship requires 20 hours per week from January 26 through April 30, 2027, occasional early morning or evening availability, and eligibility to receive college credit. This is an unpaid internship.

Leads and develops a team of up to 15 genealogical researchers and Research Managers. Oversees research quality, professional standards, client satisfaction, project allocation, and operational bottlenecks while managing a portfolio of active client cases. Partners with operations leadership on hiring and goals, collaborates with client relationship managers, and provides executive-level input on product quality and client experience.

Administers defined benefit pension plans, resolves escalated eligibility, participant data, system, and service issues, and ensures processing quality. Serves as a client and plan-rules subject matter expert, leads change initiatives from discovery through go-live, maintains requirements and process documentation, validates system processing, identifies enhancements, performs peer reviews, and mentors junior analysts.

Provides executive leadership for end-to-end mortgage operations across retail and wholesale channels. Leads operational transformation through process redesign, AI, automation, performance management, technology optimization, and workforce planning. Oversees processing, underwriting, appraisal, closing, funding, post-closing, securitization diligence, compliance, quality, capacity, and customer experience. Partners with Technology, Product, Risk, Finance, Capital Markets, and Compliance to reduce costs and cycle times while scaling operations within existing headcount.

Owns daily contact center operations, including Talkdesk administration, campaign setup, workforce planning, KPI reporting, quality assurance, compliance, training, and process improvement. The role supports activation, pharmacy, and clinical operations by improving telephony workflows, automating reporting and QA processes, managing outreach lists, coordinating vendors, and translating operational needs into technical requirements. This is a fully remote position with a preferred evening shift and rotating Saturday coverage.

Manage workforce scheduling, staffing plans, and intraday operations to meet service-level and efficiency targets. Build and optimize schedules using forecasted volumes, monitor real-time staffing and queues, identify service-level risks, and recommend solutions. Collaborate with internal stakeholders, respond to intraday support requests, analyze workforce trends, and redesign workflows as needed while maintaining compliance.

Investigate, evaluate, and manage workers’ compensation claims from start to finish. Negotiate settlements, make timely independent decisions, and build relationships with injured workers, employers, medical providers, and attorneys. The role requires strong communication, organization, critical thinking, multitasking, and negotiation skills, along with prior workers’ compensation, insurance, claims, or risk management experience. This is a hybrid position based in Boise, Idaho.

Manages student enrollment and academic records from matriculation through graduation. Serves as a first point of contact for Registrar Office procedures, supports students and faculty, onboards students in Colleague, produces graduate awards in Parchment, provides enrollment verification documentation, and collaborates with academic departments to support student retention.