Top Operations & Support Jobs in Houston, TX

Leads late-hour Member Assistance Center operations by providing phone, chat, text, email, and video support; resolving escalated member issues; explaining lending products; gathering loan applications; coaching representatives; managing schedules and coverage; authorizing fee waivers and overrides; and supporting supervisors. Ensures compliance, confidentiality, service quality, team morale, and effective problem resolution in a high-volume credit union call center.

Provides legal, business, legislative, docket, public records, and general research for attorneys, staff, and firm leadership. Develops company profiles, market research, competitive intelligence, current-awareness alerts, and actionable analysis. Trains users on research tools, evaluates legal research and generative AI technologies, manages research requests, and supports client-service and business-development initiatives. Requires strong analytical, writing, communication, research, and organizational skills, with rotating after-hours and holiday on-call support.

As an Operations Assistant, you will handle receiving and dispatching products, manage returns, schedule deliveries, communicate with departments and customers, and assist in reporting.

Manage the full contract lifecycle and own DocuSign workflows and templates. Keep documentation audit-ready, support HR/Legal/Finance with administrative tasks, and streamline internal processes and systems.

Provide data-entry and administrative support for client fee arrangements, rate setup changes, and non-standard arrangement records. Manage assignment of change requests, group inbox triage, and respond to time, billing, and disbursement rule inquiries while following established guidelines and working under direct supervision.

Lead strategic and operational programs to optimize Sales, SDR, and Channel processes. Use analytics, automation, and tooling to improve pipeline health, forecast accuracy, and customer retention. Build dashboards, identify at-risk accounts, implement scalable processes, and partner with leadership to translate data into actionable revenue-driving initiatives.

Lead commercial operations to drive CRM excellence, funnel optimization, and predictable revenue growth. Own Salesforce strategy, data governance, integrations, reporting, and a team of three to standardize processes, improve CRM adoption, and deliver actionable sales performance insights.

Manage and optimize the Amazon marketplace channel, overseeing operations, pricing strategies, advertising, and performance analytics while coordinating with internal teams.

Provide end-user IT support: troubleshoot Windows and Microsoft 365 environments, install/configure hardware and software, log incidents in ITSM (ServiceNow), escalate issues, maintain documentation, deliver user training, support AV and collaboration tools, and collaborate on digital workplace initiatives.

Serve as primary client contact for routing, student information, and school schedules; manage and monitor daily scheduled trips; communicate with school districts, transportation partners, parents and team members via phone, email, text and chat; troubleshoot and escalate issues; navigate multiple computer systems; comply with DOT and company safety and testing requirements; may require bilingual proficiency for designated roles.