Top Customer Success Jobs in Houston, TX

The Insurance Specialist serves as a liaison between insurance companies, patients, and the clinical team at Equip, managing insurance verification, pre-authorizations, and maintaining the revenue cycle management database. Responsibilities include developing relationships with payors, updating patient information, and responding to inquiries, all while ensuring confidentiality and compliance with HIPAA regulations.

As a Tier 1 Customer Support Representative, the primary responsibility is to provide excellent technical support to customers via voice and email, while managing ticket queues and meeting established performance metrics. Escalate more complex issues as necessary and maintain attention to customer pain points and experiences.

The Procurement Specialist at LifeMD will oversee the procurement process, ensuring timely delivery and quality of products. Key responsibilities include collaborating with brand managers, managing vendor relationships, maintaining stock levels, providing cost analysis, and improving ordering processes, as well as inventory management with periodic travel to pharmacy partners.