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Deliver and improve live and digital training for client RN and MD reviewer teams using Cohere’s healthcare platform. Coordinate onboarding, develop LMS content and tailored training materials, document client workflows and customizations, host webinars and demos, and incorporate feedback to improve adoption. The role collaborates cross-functionally to maintain accurate training aligned with queue management processes and client operating models.

Leads complex, cross-functional technical programs from concept through launch, including platform migrations, architectural modernization, reliability improvements, and product launches. Defines milestones, manages dependencies and risks, coordinates engineering stakeholders, improves launch and execution processes, and communicates status and tradeoffs to executives. Requires strong software engineering experience, technical fluency, and the ability to drive ambiguous, multi-team initiatives to completion.

Own the full lifecycle of provider and client user engagement, including onboarding, training coordination, change enablement, proactive outreach, and relationship management. Serve as the primary provider contact, monitor portfolio performance, coordinate implementations, support prior authorization workflows, and recommend improvements that increase adoption, auto-approval rates, clinical quality, and compliance. Collaborate with internal teams, health plans, compliance, and legal while managing high-volume provider onboarding initiatives.

Leads healthcare analytics projects using clinical, claims, pharmacy, and eligibility data to evaluate cost, utilization, quality, and program performance. Develops statistical analyses, predictive models, dashboards, and reporting solutions; identifies optimization opportunities; partners with clinical, product, engineering, and business teams; presents recommendations to stakeholders; and mentors junior analysts.

Partner with business leaders in India to develop and execute people strategies, support organizational design and workforce planning, manage employee relations, guide performance and talent development, and drive engagement initiatives. The role also oversees Indian labor-law compliance, HR policy improvements, HRIS usage, and information security responsibilities while collaborating with the US People Business Partnership team.

Analyze healthcare claims, authorization, utilization, cost, operational, and clinical outcomes data to optimize auto-decisioning strategies and client implementations. Build reporting solutions, dashboards, visualizations, and self-service analytics using SQL and Tableau or Power BI. Identify performance improvements, track industry trends, communicate actionable insights, and collaborate with clients and cross-functional teams on rule refinement and metric tracking.

Build and support full-stack web applications and cloud platform features for AI-driven healthcare automation. Responsibilities include contributing to technical roadmaps, designing and developing features, testing, deploying releases, supporting production services, and collaborating with product and design teams. The role also involves database and frontend work, implementing security practices, and integrating AI or agent-based systems into product workflows.

Build and lead scalable business intelligence software, including backend systems, APIs, ETL pipelines, cloud data services, user interfaces, dashboards, and analytics capabilities. Own architecture, feature delivery, performance, reliability, testing, security, and data governance. Collaborate with product, analytics, data science, and business teams while mentoring engineers and driving technical excellence.

Designs and delivers scalable cloud-native data solutions using AWS, Apache Iceberg, dbt, Python, SQL, and Spark. Builds batch and near-real-time pipelines, ingestion and transformation frameworks, data quality controls, observability practices, and legacy modernization solutions. Supports schema evolution, partitioning, compaction, query optimization, architecture discussions, code reviews, and mentoring. Also contributes to information security management, risk assessments, continuity testing, security policies, and ISMS reporting.

Configure and test healthcare platform requirements for client implementations, define test scenarios, resolve technical issues, and support post-implementation activities. Serve as a configuration subject matter expert for client-facing analysts, collaborate with Product, Design, Development, and Engineering teams, and help build scalable configuration management tools. The role requires advanced Excel skills, JSON-based business rule experience, Jira familiarity, and strong project execution and problem-solving abilities.