Top Customer Success Jobs in Hartford, CT

Own the post-sale customer lifecycle for enterprise software customers by driving adoption, value realization, retention, and growth. Build executive relationships, develop customer success plans, coordinate cross-functional resources, resolve complex issues, communicate product value, and support renewals through metrics gathering, pricing, quoting, negotiation, and closure.

Owns a portfolio of enterprise B2B SaaS clients, serving as the primary relationship manager throughout the client lifecycle. Responsibilities include driving adoption and value realization, leading business reviews, monitoring account health, managing renewals and risks, identifying expansion opportunities, and partnering with Sales and internal teams. The role uses CRM, client success platforms, AI tools, and client data to improve engagement, insights, and operational efficiency.

Lead the Mid Market Customer Success organization, including managers of Mid Market and Digital CSM teams. Set segmented high-touch and tech-touch strategies, own renewal and expansion outcomes, develop success programs, monitor customer health, and represent customer needs internally. Partner with Sales, Renewals, Product, Engineering, and Support while serving as an escalation point and scaling high-performing global teams.

Own a portfolio of SaaS accounts, driving adoption, measurable customer value, retention, and account health. Lead success planning, QBRs, KPI tracking, risk escalation, and coordination of internal technical resources. Partner with Account Executives on renewals and expansion signals without owning commercial negotiations. The role requires executive communication, analytical account management, SaaS customer success experience, and approximately 20% travel to support QBRs, onboarding, account recovery, and strategic planning.

Own strategic relationships with complex enterprise clients, serving as a trusted executive advisor and voice of the customer. Lead migrations from legacy travel-management technology to Navan, including scoping, implementation, go-live, and hypercare. Drive adoption, retention, compliance, training, health checks, business reviews, risk mitigation, and churn prevention. Partner with Product, Engineering, and Sales on feedback, enhancement requests, and escalations while managing stakeholder alignment and change resistance.

Manage enterprise customers to drive product adoption, retention, and expansion. Build Mutual Success Plans, lead QBRs, analyze customer data to surface insights, provide strategic sales engagement guidance, run trainings/webinars, and manage executive relationships. Partner internally to resolve issues, demonstrate ROI, and ensure renewals and customer satisfaction.

Leads and develops a team of Client Success Managers serving strategic B2B SaaS accounts. Responsibilities include driving adoption, value realization, retention, renewals, expansion, executive relationships, escalations, portfolio health, cross-functional collaboration, and responsible AI adoption. The role also oversees hiring, coaching, performance management, and operational improvement while supporting complex enterprise client needs.

Own a portfolio of B2B SaaS customers using WMS and TMS solutions, driving adoption, retention, renewals, and expansion. Build strategic customer relationships, identify risks and opportunities, manage initiatives and timelines, coordinate cross-functional teams, and translate technical workflows into business outcomes. Partner with Account Management, Support, Product, Engineering, and Professional Services to resolve issues, deliver value, and support upsell and cross-sell opportunities.

Onboard and educate SMB merchants, manage customer relationships, drive activation and loan-volume outcomes, execute activation campaigns, and communicate merchant feedback to product, marketing, growth, and partner teams. The role requires consultative communication, strong organization, data-informed prioritization, and continuous improvement of the merchant activation playbook.

Leads the Client Success function, managing Client Success Managers and owning client health, satisfaction, escalations, renewals, and expansion alignment. Builds scalable playbooks, health-scoring methods, reporting processes, and escalation frameworks. Partners with Account Executive, Product, Clinical, Operations, Support, Legal, and Data & Analytics teams to resolve issues, monitor utilization and outcomes, and demonstrate client value. Coaches the team, supports hiring, and handles complex executive-level client situations.

Manage 10–20 strategic healthcare customers, build executive relationships, conduct business reviews, demonstrate ROI, improve product adoption, reduce churn, and drive renewals, upsells, and cross-sells. Develop three-year customer growth strategies, coordinate internal teams, provide consultative guidance, gather market intelligence, secure customer references, and communicate account health and expansion opportunities to leadership.

Lead and modernize the full post-sales operation, including implementation, support, and customer success for more than 9,000 customers. Own retention, renewals, expansion alignment, forecasting, customer success metrics, and scalable operating models. Lead AI initiatives to improve onboarding and customer experience, oversee post-sale teams, collaborate cross-functionally, and foster continuous improvement in a high-growth B2B SaaS environment.

Leads customer success strategy, account retention, expansion, adoption, and satisfaction for healthcare technology customers. Builds and manages a high-performing Customer Success Manager team while directly owning key accounts in a player-coach capacity. Partners with Product, Enablement, and Technical teams to drive onboarding, activation, customer health monitoring, reporting, and value realization. Develops success metrics, best practices, training, and data-driven programs supporting AI-powered value-based care solutions.

Support onboarding and account health for IDV and KYA customers by tracking milestones, following up on action items, maintaining CRM records, drafting communications, and creating enablement resources. Coordinate customer issues across Customer Success, Product, and Engineering, maintain voice-of-customer feedback, and apply AI tools to automate routine work and improve team efficiency.

Own relationships with major global employer customers, serving as their primary strategic contact. Partner with benefits leaders and consultants to shape workforce mental health strategies, deliver campaigns and workshops, communicate customer reports, resolve issues cross-functionally, inform product roadmaps, and promote new offerings. The role focuses on customer satisfaction, renewals, operational rigor, and managing complex portfolios.

Manage B2B SaaS customer relationships, onboarding, adoption, training, operational reviews, issue resolution, and retention for Ethics and Compliance programs. Advise customers on GRC program improvement, coordinate internal delivery teams, track initiatives in Salesforce, support renewals and expansion, and advocate for customer needs. The role includes approximately 10% travel to priority customer locations.

Leads and develops a team of Digital Customer Success Managers serving enterprise customers. Builds scalable customer success programs and playbooks, monitors onboarding, adoption, risk, retention, and expansion signals, and drives operational performance through metrics, forecasts, and pipeline reviews. Oversees strategic customer engagements and escalations while partnering cross-functionally to improve customer outcomes. The role also owns commercial responsibilities, including renewals and retention quotas, in a technical DevOps-focused environment.

Lead enterprise customer success for national home care networks and health systems. Own pilots through expansion, run executive cadence, diagnose workflows, coordinate technical triage with engineering, build onboarding/playbooks, influence roadmap, and travel for go-lives and QBRs (~30%).

Manage a book of enterprise customers to drive onboarding, adoption, retention, renewals, and expansion. Run kick-offs, project meetings, QBRs, and handle escalations. Collaborate cross-functionally to surface product value via data and ensure accurate account health and renewal forecasting.

Manages a portfolio of customers, aligning Microsoft solutions, services, and delivery with business priorities. Builds stakeholder relationships, develops success plans, tracks milestones, supports cloud adoption and consumption, improves customer health and resilience, and identifies AI transformation opportunities. Coordinates across Microsoft sales, technical, support, delivery, and partner teams while communicating customer value through governance and delivery reviews.

Own a high-value enterprise account, driving adoption, renewals, retention, expansion, and customer satisfaction. Build strategic relationships across business units, agencies, and departments; design scalable onboarding and training programs; use data insights to improve engagement; advocate for customer needs with Product, Engineering, and Creative; and contribute to customer success playbooks and enablement initiatives.

Own strategic enterprise customer relationships, driving adoption, retention, renewals, and expansion. Build account plans, run QBRs and executive reviews, identify risks and opportunities, and translate customer data into recommendations. Partner with Talent and Engineering stakeholders, discuss technical workflows and integrations, handle routine product conversations, and relay feedback to Product and Engineering. Help customers apply technical assessment best practices and navigate AI-driven changes in software development and hiring.

Lead the Customer Success team by driving onboarding, engagement, and retention strategies, while managing high-value accounts and collaborating with product and sales.

Own post-sale customer success across onboarding, configuration, adoption, retention, renewals, troubleshooting, and support. Identify expansion opportunities, resolve issues promptly, coordinate API and integration needs with engineers, track open items, and maintain proactive customer communication. The role requires commercial awareness, technical problem-solving, account management skills, and the ability to independently manage multiple SaaS customer accounts in a remote environment.

Owns customer success for enterprise B2B SaaS accounts, including onboarding, adoption, quarterly reviews, renewals, churn reduction, expansion, and advocacy. Builds strategic relationships with multinational and Fortune 500 stakeholders, develops success and account plans, translates business objectives into priorities, and collaborates with Sales, Product, Training, Support, and Development teams. Provides guidance on industrial data analytics, IT/OT priorities, digital transformation, and customer ROI.