Top Tech Jobs & Startup Jobs in Hartford, CT

Lead and manage the Dispute Defense team to minimize chargeback risk and fraud, oversee dispute responses and collections, ensure timely submissions, monitor chargeback ratios, report win rates, collaborate with processing partners, and drive process improvements and AI-driven automation to reduce manual workflows.

Lead product strategy and execution: discover customer needs, define requirements and prototypes, prioritize roadmaps, work with engineering to deliver features, drive launches and go-to-market, and evangelize products while soliciting customer feedback to improve experience and growth.

As an Account Executive, grow existing accounts and acquire new business. Focus on value selling, strategic account development, and customer relationships to ensure sales effectiveness and execution of plans.

The Customer Service Representative manages client interactions, providing support through high volume phone calls, resolving issues, and maintaining strong client relationships while working remotely.

Manage delivery of a portfolio of AI and data science projects from planning through implementation. Coordinate technical and non-technical teams, dependencies, requirements, budgets, timelines, and stakeholder expectations. Lead Agile ceremonies, drive accountability, translate AI capabilities into actionable requirements, and proactively identify and mitigate risks across complex, concurrent initiatives.

Supports the CEO and President by managing calendars, travel, meetings, communications, briefing materials, events, information flows, and confidential matters. The role coordinates high-volume domestic and international travel, prepares written materials, tracks workstreams, liaises with internal and external stakeholders, and ensures principals are prepared for engagements. Success requires exceptional organization, discretion, judgment, adaptability, communication, and comfort working remotely in a fast-paced environment.

Lead analytics engineering for Revenue, Marketing, and Finance by building scalable data solutions, data models, and dashboards; provide training and consultation, support ad hoc data needs, and translate technical findings into executive-level insights to improve operational performance.

Provides remote administrative support by managing emails, calls, calendars, meetings, travel arrangements, contact lists, spreadsheets, online records, market research, presentations, employee inquiries, and customer service. Requires strong communication, organization, time management, familiarity with cloud, VoIP, desktop-sharing, word-processing, spreadsheet, and online-calendar tools, plus a high school diploma.

Monitor real-time contact center volumes, agent adherence, and staffing; manage time-off and schedule adjustments; analyze trends in attendance and service metrics; recommend staffing optimizations; maintain confidential employee records and generate reports using workforce management tools and spreadsheets.

The role involves selling Qualtrics' platform to K-12 educational leaders, driving revenue growth through strategic relationships, prospecting, and consultative selling, while focusing on team collaboration and self-development.