Top Tech Jobs & Startup Jobs in Fayetteville-Springdale-Rogers,

The Customer Engagement Programs Director is responsible for designing and managing global customer success programs to drive retention and executive engagement. The role facilitates account managers with resources and develops internal and external communications to enhance client relationships.

The GTM Enablement Specialist will support onboarding, maintain training content, assist in ongoing initiatives, and manage enablement tools to ensure Sales and Customer Success teams are effective.

Lead a global customer support organization to drive issue resolution, platform adoption, and customer health. Implement AI-assisted workflows, self-service knowledge, and intelligent routing. Partner with Product, Engineering, CS, and Professional Services to drive systemic fixes, measure outcome-focused metrics, and connect support signals to expansion and retention. Hire, coach, and scale teams across time zones while managing budget and knowledge strategy.

Lead end-to-end CMMC implementations, translating requirements into actionable plans, coordinating internal and external stakeholders, guiding customers on CUI/FCI handling, SSPs and POA&Ms, evidence collection, remediation tracking, and readiness. Build repeatable playbooks, deliver training, improve handoffs, and feed product and process insights back to the organization.

Lead HR business-partnering for a globally distributed product team: ensure staffing, onboarding, performance management, engagement, retention, HR process implementation, payroll budget oversight, C&B and analytics, and satisfaction measurement for managers and employees.

The role focuses on providing analytics services to game studios, including A/B testing, revenue analysis, and data contextualization for decision-making.

Own end-to-end release cadences for open-source and managed cloud products. Coordinate engineering, product, QA, DevOps, docs, and customer success. Define quality gates, build release automation and runbooks, mitigate release risks, serve as release contact, and run retrospectives to drive continuous improvement.

Lead company-wide adoption of AI by embedding with teams, mapping workflows, and designing and shipping reusable Claude skills, agents, and automations. Build champion network, codify patterns and playbooks, ensure governance and compliance, and measure adoption and time-saved to scale impactful workflows.

Execute manual and automated tests, document defects, write automation scripts and API tests, integrate tests into CI/CD, manage test plans and QA environments, ensure HIPAA test coverage, and collaborate with developers and product teams to maintain product quality.

The Lead Value Engineer at SingleStore engages with clients to understand their needs, presents technical solutions, and validates business outcomes, leveraging extensive experience in database technologies and value-based selling.