Top Tech Jobs & Startup Jobs in Fayetteville-Springdale-Rogers,

Leads a frontline customer support team serving users of Interwell Acumen and related healthcare programs. Responsibilities include coaching Support Analysts, managing schedules and ticket queues, monitoring SLAs and performance metrics, coordinating escalations, maintaining documentation and SOPs, improving workflows, overseeing quality reviews, and handling complex customer issues. The manager partners with Epic Applications, Product, Development, Training, Customer Success Operations, and Account Management to improve support delivery, team readiness, and customer experience.

Prepare, sort, and scan hardcopy documents into high-quality electronic images while meeting daily production goals. Maintain document order and sequence, follow imaging procedures, complete tracking documentation, communicate production updates, and keep the work area clean. The role requires sustained attention to detail, accuracy, independent work, and the ability to lift up to 50 pounds.

Designs, configures, tests, and maintains enterprise service management workflows, integrations, automations, dashboards, and reports. Translates business requirements into technical solutions, leads workflow design, supports system upgrades, troubleshoots issues, documents processes, and collaborates with stakeholders, vendors, and IT teams. The role also contributes to strategic planning, project delivery, training, process improvement, and mentoring while supporting telecom and ITIL-based service management operations.

Coordinates operational delivery of projects and programs by scheduling staff, tracking paperwork and correspondence, processing payments, maintaining accurate data, exporting reports, supporting meetings, and following program guidelines. The role also facilitates communication among internal teams and may interact with clients, customers, and trade allies. Success requires strong organization, prioritization, proactive communication, accountability, and the ability to manage multiple deadlines.

Supports the full recruitment process, including candidate sourcing, screening, interview coordination, offer discussions, applicant tracking, and onboarding assistance. Builds candidate pipelines, partners with hiring managers, communicates with stakeholders, and promotes a positive candidate experience. The role requires bilingual English and Spanish communication, strong organization, confidentiality, adaptability, and Microsoft Office proficiency.

Supports home services campaign execution by coordinating client communications, onboarding, asset management, leads, permits, incentives, compliance, troubleshooting, and escalations. Collaborates with analytics, finance, legal, compliance, sales offices, and other partners to maintain service quality and client satisfaction. Tracks KPIs, expansion opportunities, offers, and product updates while maintaining SOPs, action logs, and program documentation. Uses CRM, reporting, project management, and AI-assisted tools to improve accuracy and efficiency.

Automate accounting and finance workflows across business systems, data exports, reports, and operational data sources. Responsibilities include improving reconciliations, journal-entry preparation, close tracking, reporting, exception management, and controls; building scripts, dashboards, templates, and workflows; connecting systems; documenting processes; and collaborating with accounting, finance, operations, and technology teams.

Coordinate enterprise financial operations across federal divisions, managing priorities, risks, workflows, reporting, audits, and modernization initiatives. Build dashboards, standardize processes, support AI and automation pilots, facilitate cross-functional working groups, and prepare executive communications. The role requires integrating data and deliverables across divisions while improving compliance, operational efficiency, and leadership visibility.

Lead and modernize an enterprise vulnerability management program into a threat-informed exposure management capability. Manage vulnerability analysts, oversee discovery through remediation and verification, operate Tenable platforms, integrate cloud and application security findings, and improve prioritization using KEV, EPSS, threat intelligence, asset criticality, and attack path analysis. Develop ServiceNow workflows and automation with Python and PowerShell, create executive metrics, and brief technical, executive, and federal stakeholders.

Leads technical architecture for client engagements by translating business requirements into scalable solutions, researching technologies, documenting designs, and guiding implementation. Collaborates with clients, developers, engineers, and project managers; leads technical discussions, project planning, testing, migration, version control, and production deployment. Provides mentorship, resolves complex technical issues, recommends middleware and custom extensions, and ensures coding standards, best practices, and solution documentation are maintained.