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Lead and grow CX Support and CX Trainer teams, own Intercom Fin and AI support deployment, build education and onboarding content, run CX operations and analytics (CSAT, response/resolution times, AI resolution rate), hire and coach staff, and act as the customer voice across the company.

The Senior Data Analyst will analyze sales and marketing funnel performance, customer acquisition, conversion, segmentation, forecasting, experimentation, and market expansion. They will integrate multiple data sources, identify data quality and attribution issues, create scalable datasets and dashboards, monitor performance, and deliver executive-ready recommendations. The role partners cross-functionally with Sales, Marketing, Product, Finance, Data Science, and Data Engineering.

Own the B2B customer tier-upgrade motion from Teams to BusinessMax through targeted, multi-channel ABM campaigns. Manage named-account targeting, buying-team coverage, database segmentation, content gaps, and coordination with Sales, Field Marketing, Events, Analytics, and Marketing Operations. Adapt campaigns across geographies and regulatory environments, measure tier-upgrade pipeline and conversion KPIs, and use analytics and AI tools to refine account selection, messaging, and campaign performance.

Leads talent acquisition and broad HR operations, including recruiting strategy, employee relations, investigations, performance management, compliance, leave and accommodation programs, compensation processes, succession planning, and HR project initiatives. Manages and develops HR staff, advises organizational leaders, monitors recruitment metrics, supports employee engagement and retention, and partners with internal departments to deliver compliant and effective HR services.

Owns go-to-market campaigns, product messaging, positioning, sales enablement, customer proof, events, buyer research, and cross-functional marketing initiatives for an AI-enabled B2B SaaS logistics product. The role develops competitive materials, maintains consistent messaging across channels, supports sales and customer success, manages review programs and case studies, and translates complex product features into clear customer value.

Supports planning, coordination, and delivery of data products and projects. Maintains project timelines, documentation, assignments, dependencies, and Salesforce project records; coordinates dataset production with internal teams and external vendors; facilitates meetings; tracks risks and deliverables; supports closeout reporting, process improvement, workflows, and standard operating procedures. May coordinate cross-functional teams and provide project updates to senior leadership.

Execute multi-channel B2B marketing for a fintech SaaS: run ABM tactics, manage HubSpot, content and asset library, execute events/trade shows, support sales enablement, track marketing metrics and budgets.

Own the member engagement product roadmap across email, SMS, and AI-powered voice outreach. Configure campaigns, segmentation, triggers, sequencing, and A/B tests in Customer.io; analyze engagement data and conversion metrics; drive experimentation; and partner with engineering, marketing, clients, sales, and operations to improve outreach systems, content, timing, and member outcomes.

Own onboarding, support, and expansion for partner accounts. Drive upsells and account growth, build scalable processes, manage high-volume partner relationships, and deliver personalized outreach to ensure partner success.

Lead cross-functional teams to design, build, and deliver high-quality web, mobile, and embedded software. Provide technical direction, mentor developers, promote best practices (TDD, Agile), communicate with clients, and contribute to company technical outreach. Balance hands-on coding with architecture, team coaching, and client-facing responsibilities.