Top Customer Success Jobs in Detroit, MI
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The Bilingual Customer Support Engineer at FireMon provides exceptional customer support for technical issues related to FireMon products. Responsibilities include managing and prioritizing customer tickets, conducting troubleshooting, collaborating on projects, and maintaining high standards of customer service. This position also requires flexibility for on-call shifts in a 24/7 support environment.
The Sanctions Specialist will support Mercury's efforts to monitor and mitigate sanctions risks, conduct watchlist screenings, document decisions, respond to requests, and ensure customer experience is maintained while safeguarding against sanctions violations.
As a Customer Support Representative at Descript, you'll provide personalized multi-channel support to customers, troubleshoot issues, and update clients on their requests. Experience with multimedia editing software and CRM tools is essential. You'll champion customer needs and collaborate effectively with your team.
The Sr. GTM Enablement Specialist will enhance seller performance and facilitate GTM enablement through content creation, strategic management of tools like Highspot and Confluence, and collaboration with GTM teams to drive revenue. Responsibilities include auditing training programs, optimizing enablement content, and creating onboarding and upskilling programs.
As an Operational Reporting Specialist, you will manage financial operations and reporting by ensuring accurate monthly reports, performing cash reconciliations, and analyzing discrepancies to support financial accuracy and partnership initiatives.
The B2B Client Success Manager is responsible for managing specific client accounts and ensuring the successful delivery of marketing programs. This includes overseeing project execution, preparing performance reports, and making strategic recommendations to improve campaign effectiveness.
The Remote Tagger / Metadata Specialist will focus on quality control of media asset metadata for a project within a media/entertainment organization. Responsibilities include editing, reviewing, and enhancing data records while ensuring effective communication with the project team to meet goals.
As a Customer Success Manager, you'll engage with clients in the restaurant, retail, and hospitality industries, helping them use Thanx's loyalty platform effectively. Your role involves analyzing customer data, managing a portfolio, defining objectives, and anticipating client needs to enhance customer outcomes and retention.
The Client Renewal Executive manages the contract renewal process for Direct Client Services at bswift, overseeing negotiations and ensuring successful execution. They collaborate with internal stakeholders, monitor contract performance, drive client retention, and maintain compliance with company standards while staying informed about industry trends.
The Client Strategist leads a portfolio of e-commerce clients, developing long-term strategic marketing plans and driving client success. Responsibilities include managing account and client relations, facilitating cross-channel collaboration, and communicating performance data effectively. Strong leadership and time management skills are essential.
Top Companies in Detroit, MI Hiring Customer Success Roles
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