Top Customer Success Jobs in Detroit, MI

As a Senior Solutions Engineer, you will partner with the Enterprise Sales team to understand client needs, provide pre-sales support, answer technical questions, and communicate customer requirements to the Product team. Focus on building relationships, educating prospects on hiring best practices, and ensuring customer trust and satisfaction through effective demonstrations and proposals.

The AI Support Specialist will enhance customer support using AI, improve AI performance, analyze data, and recommend workflow changes.

The Technical Account Director will manage client accounts, oversee technical project execution, and enhance client relationships, acting as a trusted advisor.

The Deal Desk Associate will manage late-stage deals, coordinate with cross-functional teams, and streamline procurement operations to support the sales process at Fathom.

Lead the Community & Social team, develop strategies, manage accounts on social media, mentor team members, and analyze marketing performance.

Manage partner relationships, oversee agency activation and growth, collaborate with sales and customer success teams, and contribute to program development for agency partners.

Provide IT technical support, install and maintain hardware/software, and assist with documentation and ticket management under supervision.

Lead and mentor a team of freelance Digital Media Strategists, ensuring client success and operational excellence in content creation. Build a supportive culture and manage project workflows efficiently.

The role involves supporting CX data operations, analyzing performance metrics, managing CX analytics inquiries, and presenting insights through reports and dashboards.

As an AI Accounting Success Manager, you'll build customer relationships, deliver AI-driven accounting solutions, and ensure platform adoption while utilizing your accounting expertise.