Top Customer Success Jobs in Detroit, MI
The Customer Support Specialist will serve as the primary point of contact for users and creators, addressing inquiries via live chat using Intercom. Responsibilities include troubleshooting issues, maintaining customer satisfaction, and collaborating with team members to provide effective solutions.
The Customer Success Manager at AmpUp will manage post-sale customer journeys in the EV charging sector, educate site hosts on product usage, foster client relationships, monitor customer metrics for retention, advocate for customer needs to internal teams, and identify upselling opportunities.
As an Air Ticketing Specialist, you will process ticketing requests, respond to service desk inquiries, and provide consultative solutions for clients. The role requires expertise in ticketing systems and collaboration within a team to enhance client satisfaction and resolve airline queries effectively.
The Senior Customer Success Manager is responsible for ensuring customer satisfaction and retention by driving the adoption of the company's software, developing account expansion strategies, consulting with customers, renewing contracts, onboarding new customers, and creating feedback loops with product management.
As a Client Onboarding Specialist at RepeatMD, you will drive customer onboarding, guide clients through personalized experiences, conduct engaging training sessions, and provide strategic insights to enhance business growth. You'll also champion client success stories and collaborate with teams to enhance the onboarding process.
The Senior Manager of Customer Experience will lead the Customer Experience Center of Excellence, providing mentorship and guidance to create exceptional customer experiences. The role involves developing a multi-year CX roadmap, aligning strategic priorities with the company's mission, monitoring customer health, and improving CX operations through insights from customer data and collaboration with cross-functional teams.
The Customer Success Manager at Horizons will enhance client satisfaction and retention through effective account management, relationship building, and proactive engagement. This role involves onboarding new clients, monitoring client health, collaborating with various teams, and advocating for client needs to optimize their experience and ensure successful outcomes.
As a Senior Customer Success Manager at Muck Rack, you'll drive growth and ensure renewals with enterprise customers. Responsibilities include engaging with C-level stakeholders, managing customer feedback, leading negotiations, and overseeing the customer lifecycle to maximize value and meet revenue targets.
As a Customer Engagement Manager at Mediaocean, you will enhance customer satisfaction and adoption of software solutions by consulting with clients, managing accounts, and facilitating growth opportunities. Your role involves building relationships, addressing business needs, and providing support for the effective use of products to drive results.
The Community and Customer Success Manager at Splice will support education customers by ensuring they achieve their goals through community-building, training, content creation, and feedback management. The role aims to empower educators and students while contributing to the growth of the Education program and company revenue.
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