Design end-to-end, performance-driven learning experiences for agents and managers using human-centered design and AI tools. Create blended journeys, simulations, microlearning, interactive video, and performance support. Partner with SMEs, prototype rapidly, run QA/usability testing, and iterate to meet business outcomes.

Design end-to-end user journeys focused on acquisition, education, and conversion. Translate journey direction into flows, UI, and interaction patterns; apply and scale design systems; partner with Product and Analytics for experimentation and success metrics; produce implementation-ready designs and manage multiple priorities within the growth and conversion lane.