Top Entry Level Operations & Support Jobs in Des Moines, IA

Freelance US-based English transcribers to transcribe audio for an education client. Work 10–20 hours/week from late February to mid-May. Must complete paid training (speed test, two rounds ≈8–10 hours). Requirements: native-level English, US residency, prior transcription experience, 55+ WPM typing. Rate $20/hour. Must have headphones, computer, and high-speed internet.

Consult with clients to craft personalized itineraries, research destinations and accommodations, manage bookings and updates using booking platforms, provide responsive customer service, resolve issues, and stay current on travel policies and trends.

Investigate card transaction disputes (fraud and non-fraud), determine eligibility under card-network rules, manage intake-to-resolution, collect evidence, communicate with customers and partners, escalate fraud or account-takeover cases, maintain records, and use AI/automation to improve dispute processes and efficiency.

Provide phone-based customer support to IDEXX veterinary customers, answering 50–70 calls daily, explaining lab test results, coordinating follow-up tests and sample logistics, and resolving issues quickly while using computer systems and Microsoft Teams—all in both French and English.

Perform quality assurance on prospect and lead lists, ensure data accuracy and completeness, provide feedback and guidance to the research team, support customer success by validating leads, manage large spreadsheets and repetitive data tasks, and prioritize multiple tasks while communicating findings clearly.

Book domestic and international travel (air, hotel, ground, rail, limos) for corporate clients using Apollo and Amadeus. Support multiple accounts, ensure client travel policy compliance, provide first-level customer and technical support, follow company procedures and productivity standards, attend trainings/meetings, and maintain cooperative relationships with colleagues.

Evaluate inbound/outbound calls, chats, and emails for quality; analyze performance data and close gaps; deliver and maintain training programs and materials; coach agents, measure training effectiveness, and collaborate with Operations, Quality, and client teams to uphold service standards.

Higginbotham is seeking candidates for various non-production and non-sales roles in a growing insurance and financial services firm across multiple locations.

Provide real-time technical support via live chat and inbound/outbound calls: troubleshoot product issues, document interactions in CRM, escalate when needed, meet KPIs, and collaborate with cross-functional teams.

Support daily operations by managing administrative tasks, coordinating schedules, and communication with vendors and clients. Maintain organized records and assist with various operational tasks in a remote environment.