Top Tech Jobs & Startup Jobs in Des Moines, IA

Lead a multi-tier issue management organization to identify, root-cause, document, and resolve recurring and high-impact issues. Govern continuous improvement and visual management, drive upstream process changes with stakeholders, report KPIs and trends to leadership, manage outsourced partner performance, and build organizational capability through coaching, talent development, and succession planning.

Lead large-scale Ellucian ERP (Banner/Colleague) on-premise to SaaS transformations across multiple workstreams. Establish program governance, manage budgets and risks, coordinate vendors and stakeholders, report to executive sponsors, set KPIs, and coach project managers to ensure successful delivery, benefits realization, and stakeholder alignment.

Coordinate HR due diligence and integration for mergers and acquisitions: procure and analyze benefits, compensation, and employee data; develop integration and onboarding plans; track transactions; coordinate with HP Centers of Expertise, Benefits, Operations, and project teams; manage communications, documentation, and Workday/HP Portal employee data entry.

Own pilot-to-production deployments for enterprise SaaS: build implementation plans, lead kickoffs, coordinate stakeholders, triage technical issues, track adoption and health, create onboarding/playbook materials, and feed structured customer feedback to Product and Engineering.

Lead Site Reliability Engineer responsible for establishing performance, capacity, and reliability baselines; defining SLOs/SLIs and error budgets; instrumenting full request paths; identifying bottlenecks; leading load/stress/resilience testing; building capacity and cost models; creating runbooks and production-readiness criteria; and partnering with engineering and leadership to drive remediation and scalable architecture.

Lead cross-functional internal systems programs including tooling rollouts, migrations, automation, and SOC audit readiness. Build roadmaps, run reviews, create playbooks, manage vendors and stakeholders, and deliver projects on time with strong communication and execution.

Lead end-to-end analytical initiatives on partner enrollment funnels, ensure data quality, build reporting pipelines with BI/engineering, use AI-assisted tools to accelerate analysis, translate insights into strategic recommendations for leadership, and coach growing analytics team members.

The Account Manager will manage Long-Term Service Agreements for battery energy storage projects, including negotiations, performance claims, and client relations.

Own and evolve Jamf's digital, one-to-many customer success strategy. Design AI-powered engagement, define tooling requirements, set adoption and retention metrics, partner with data and cross-functional teams, govern automated communications, and drive roadmap execution to scale customer adoption and retention.

Lead design and operationalization of a partner services motion: build operating models, enable and coach partners, define accountability and escalation, measure delivery quality and outcomes, partner cross-functionally to improve tooling and processes, and apply AI to enhance services operations and partner capability.

Owner of Grow (GoHighLevel) onboarding, churn-saves, and escalated technical support. Run White Glove setups, lead live configuration calls, troubleshoot automations/integrations/A2P SMS, document work, and surface patterns to CX Ops and Product to increase adoption and retention.

First-line support for PushPress clients via Intercom: respond to chats, triage and resolve or escalate issues, manage queue health and SLAs, follow up on pending conversations, validate support content, identify trends, and collaborate with L1/L2 teammates while staying current on product changes.