Top Data & Analytics Jobs

Responsible for supporting technical teams in the Configuration Management process, maintaining configuration baselines, and providing operational leadership. Develops and executes Configuration Management vision and strategy, maintains CMDB integrity, and collaborates with IT teams to leverage CMDB for value creation.

The ITOM Analyst IV is responsible for implementing and supporting the ServiceNow ITOM solution, specializing in event management, health log analytics, and AIOPs. This role involves developing integrations, configuring event and alert management rules, reducing incident volume, and supporting operations teams. The analyst will also configure and develop ServiceNow Health Log Analytics and predictive AIOPs to proactively alert operations of potential impacts.

The IT Command Center Analyst is responsible for implementing and managing a consolidated Command Center to ensure stability and reliability of critical services. They work on rapid restoration of services, supplier performance, service dashboards, root cause analysis, and defining key performance indicators.

The IT Command Center Analyst is responsible for implementing and managing a consolidated Command Center to provide proactive and predictive service models for critical IT services. This includes driving rapid restoration of services, supplier performance, root cause analysis, and executive level communication. The role involves building end-to-end service views, monitoring service health, and ensuring IT operational practices meet ITIL standards.

The IT Configuration Management Analyst IV is responsible for creating and executing the Configuration Management vision and strategy, maintaining the CMDB integrity, developing configuration management standards, and collaborating with IT teams to leverage the CMDB for value creation.

The ITOM Analyst IV is responsible for the implementation and support of the ServiceNow ITOM solution specializing in event management, health log analytics, and AIOPs. They develop integrations between ServiceNow and third-party solutions, configure event and alert management rules, reduce incident volume using event management rules, and support operations teams in reducing alert noise and improving service availability.

The ITOM Analyst III is responsible for implementing and supporting the ServiceNow ITOM solution, specializing in event management, health log analytics, and AIOPs. They develop integrations with third-party solutions, configure event management rules, and remediation workflows, reducing incident volume and restoring services quickly. The role involves collaborating with engineers, monitoring data flow, resolving integration issues, and contributing to continuous improvement in system integration practices.