Top IT Support & Helpdesk Jobs in Dallas-Fort Worth, TX

Manage internal IT infrastructure, SOC 2 compliance, security policies, employee technical support, identity and access systems, hardware and software lifecycles, vendor relationships, asset inventory, and onboarding/offboarding workflows. The role supports distributed teams in the United States and India and requires hands-on systems administration, device and data security experience, and strong customer service. Salesforce, developer skills, Google security, and U.S.-based company experience are preferred.

Manage and optimize Arine’s Support Desk operations, lead Support Desk Analysts, enforce SLAs, oversee ticket triage and escalations, configure ticketing systems, and develop performance dashboards. The role also manages customer communications, knowledge-base content, process automation, and continuous improvement across a remote SaaS healthcare technology environment.

Provides Tier 1 IT support through ticketing, email, chat, and phone; troubleshoots hardware, software, connectivity, Microsoft 365, VPN, and access issues. Supports employee onboarding and offboarding, account and MFA requests, asset tracking, documentation, escalation, and knowledge-base development. The role also includes cybersecurity cross-training, security incident awareness, ITSM process adherence, and evaluating AI-enabled support automations.

Supports the Service Delivery team with ServiceNow platform maintenance, configuration, workflow automation, reporting, ticket lifecycle management, testing, data validation, and documentation. Gains hands-on exposure to ITSM processes and Agile methodologies while collaborating remotely with team members. Requires at least 20 hours weekly, with schedules accommodating school commitments.

Provides Tier 1 and Tier 2 user support for the KDSS platform, serves as the initial contact for user issues, escalates complex problems, engages functional subject-matter experts, runs status calls, and supports system testing, documentation, and technical writing within a Scrum team.

Provides onsite technical support for virtual meeting rooms, conferencing hardware, smartphones, tablets, mobile applications, and collaboration platforms. Responsibilities include setting up and monitoring meetings, troubleshooting devices and audiovisual equipment, training employees, and managing help desk tickets. Requires basic IT or customer service experience, familiarity with Zoom, Teams, or Webex, knowledge of iOS and Android device management, and clear communication skills.

Provides technical support to corporate and broker clients by analyzing data, managing file feeds, auditing relational databases, writing reports, and troubleshooting interfaces. Tests and escalates product defects and data issues to engineering and product teams, supports sprint prioritization, manages Salesforce cases, responds to customer inquiries, and documents knowledgebase solutions. Requires SQL, FTP, data management, advanced Excel, strong communication, and problem-solving skills; finance, equity compensation, and ASC 718 knowledge are preferred.

Administer and support Epicor ERP across multiple manufacturing company instances. Manage users, security, menus, environments, integrations, deployments, ticketing, backups, and system health. Troubleshoot issues, coordinate infrastructure and hosting partners, deploy customizations and reports, support module implementations, maintain documentation, train users, and drive ERP process improvements. The role requires hands-on Epicor administration, SQL and integration skills, manufacturing experience, and knowledge of ITAR and CMMC compliance.

Provide Tier 1 technical support for PreVeil’s encrypted email and file-sharing platform. Responsibilities include managing customer tickets, resolving account setup and configuration issues, conducting onboarding and training sessions, documenting troubleshooting steps, escalating complex issues, and updating knowledge-base articles. The role requires strong communication, customer service, organization, and familiarity with Windows, macOS, email clients, Zoom, and support ticketing systems.

Leads global 24/7/365 IT service desk operations supporting 7,500 employees across five countries. Oversees distributed Tier 1–3 and hardware support teams, service metrics, budgets, vendors, ITSM platforms, endpoint tools, and enterprise integrations. Drives AI transformation through intelligent ticket routing, chatbots, self-service, predictive analytics, and AI copilots. Ensures security, compliance, continuous improvement, and exceptional end-user experiences while partnering with corporate functions and managing global support operations.