Summary
This role is accountable for leading a team and operating model that coordinates responses to high-impact operational, technology, client, supplier, market, and business disruptions while strengthening the readiness, governance, and resilience capabilities that help Personal Wealth maintain critical services and protect client outcomes.
Responsibilities
Team Leadership and Incident Response Management
Leads, coaches, and develops the Personal Wealth Incident Response Team, setting clear expectations, building capability, managing priorities, and ensuring consistent execution during critical events.
Manages team routines for high-severity incidents, including technology outages, operational disruptions, client-impacting events, market events, supplier failures, and other disruptions requiring coordinated cross-functional response.
Drives timely activation, escalation, prioritization, impact assessment, and decision-making using defined IRT activation criteria, response routines, decision rights, and governance forums.
Provides leadership during active events by ensuring clear ownership, disciplined meeting facilitation, issue tracking, executive updates, communications alignment, and closure routines.
Coordinates across business, Technology, Risk, Legal, Compliance, Communications, Finance, Supplier, and Enterprise Resilience partners to stabilize impacts, support recovery, and align leadership on risk and client implications.
Business Continuity and Operational Resilience
Owns the Personal Wealth Business Continuity program and ensures planning, testing, and readiness activities are in place for critical processes, services, suppliers, and client journeys.
Partners with business owners and Enterprise Business Continuity to maintain resilient operating plans, validate recovery strategies, and incorporate continuity expectations into change, supplier, and service routines.
Leads the design and facilitation of tabletop exercises, simulations, and response walkthroughs that strengthen preparedness for operational, technology, cyber, supplier, market, and external disruption scenarios.
Translates lessons learned from incidents and exercises into process improvements, playbook updates, training, metrics, and sustained risk reduction across Personal Wealth.
IRT Operating Model, Governance and Continuous Improvement
Sets the strategic direction and roadmap for the Personal Wealth IRT operating model, including activation criteria, response playbooks, rosters, command center routines, communications flow, and post-incident management processes.
Establishes consistent governance, escalation, decision rights, and handoffs across the incident lifecycle—from detection and activation through stabilization, recovery, remediation transition, closure, and lessons learned.
Develops and manages executive-ready reporting on incident activity, program health, open risks, recurring themes, readiness gaps, and progress against resilience priorities.
Builds sustainable routines that improve response discipline, business continuity acumen, operational resilience, and accountability across Personal Wealth.
Requirements:
Minimum of eight years of related work experience. Five years of business contingency or disaster recovery management experience. Supervisory experience preferred.
Undergraduate degree or equivalent combination of training and experience. Graduate degree preferred.
Certified Business Continuity Professional (CBCP) (CBCP) or Master Business Continuity Professional (MBCP) is preferred, Associate Business Continuity Professional (ACBP) (ABCP), Certified Information Systems Auditor (CISA) (CISA), Certified Information Systems Security Professional (CISSP) (CISSP), or progress towards business continuity planning certification is preferred. Certified Facilities Manager (CFM) (CFM) preferred within Facilities Management.
Special Factors
Sponsorship
Vanguard is not offering visa sponsorship for this position.About Vanguard
At Vanguard, we don't just have a mission—we're on a mission.
To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.
How We Work
Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.
Skills Required
- Minimum of eight years of related work experience
- Five years of business contingency or disaster recovery management experience
- Supervisory experience
- Undergraduate degree or equivalent combination of training and experience
- Graduate degree
- Certified Business Continuity Professional (CBCP) or Master Business Continuity Professional (MBCP)
- Associate Business Continuity Professional (ACBP/ABCP), CISA, CISSP, or progress toward business continuity planning certification
- Certified Facilities Manager (CFM) (preferred within Facilities Management)
Vanguard Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Vanguard and has not been reviewed or approved by Vanguard.
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Retirement Support — Retirement support appears unusually strong through a 401(k) design that includes a match plus an additional employer contribution, which can materially lift long-term total rewards. HSA seeding and an enhanced employer match further strengthen the savings-and-benefits value of the package.
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Wellbeing & Lifestyle Benefits — Wellbeing and lifestyle support is reinforced by a sizable annual FlexFund stipend that can be applied across many day-to-day categories such as fitness, childcare, and other personal expenses. On-site or virtual clinics and fitness options add practical health and wellness convenience.
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Affordable Benefits — Healthcare and related benefits are positioned as comparatively affordable via heavily subsidized medical plans and broad coverage options. This affordability can offset moderate base pay for employees who place higher value on out-of-pocket cost reductions.
Vanguard Insights
What We Do
We are a community of 30 million who think – and feel – differently about investing. Together, we’re changing the way the world invests. Since our founding in 1975, helping our investors achieve their goals is our sole reason for existence. With no other parties to answer to and therefore no conflicting loyalties, we make every decision—like keeping investing costs as low as possible—with only your needs in mind. Vanguard is one of the world's largest investment companies, offering a large selection of high-quality low-cost mutual funds, ETFs, advice, and related services. Individual and institutional investors, financial professionals, and plan sponsors can benefit from the size, stability, and experience Vanguard offers. As of April 30, 2019, we managed more than $5.6 trillion in global assets. In addition, we have 189 funds in the United States and 225 funds in global markets. For Commenting Guidelines & Important information, visit here: http://vanguard.com/linkedin Vanguard Marketing Corporation, Distributor.
