Top Operations & Support Jobs in Dallas-Fort Worth, TX

Oversee 90–125 franchised Wingstop restaurants across Colorado and Utah, serving as the primary franchisee liaison. Own portfolio P&L, operational performance, revenue growth, profitability, brand standards, and KPI results. Conduct restaurant visits, coach partners, analyze dashboards, lead quarterly business reviews, develop strategic improvement plans, and communicate best practices. Travel up to 75%, including nights, weekends, and holidays, while managing competing priorities and supporting long-term franchise success.

Investigate, evaluate, document, and resolve homeowners insurance claims from initial notice of loss through final settlement. Responsibilities include reviewing coverage and liability, gathering information, preparing reports, negotiating settlements, resolving disputes, communicating with stakeholders, ensuring regulatory compliance, collaborating with internal teams, and supporting catastrophe response efforts.

Provides first-level IT support to end users by phone, online, and in person. Installs, configures, upgrades, and repairs computer hardware and software; administers email and antivirus systems; connects users to networks; and provides application training. The role analyzes user and system requirements, improves workflows, supports technology deployment, procures equipment, resolves issues, and communicates status to users and IT leadership. Occasional travel, weekend work, background checks, and client-program approvals may be required.

Leads digital production operations for approximately 150 employees and domestic and international partners. Oversees delivery, quality, capacity planning, KPIs, budgets, gross margins, partner performance, continuous improvement, customer escalations, and technology enablement. Develops multi-year operational strategy, improves scalability and efficiency, supports sales pursuits, and partners with executive, technology, customer, and operations stakeholders to achieve revenue, quality, cost, and delivery objectives.

Leads a team of customer satisfaction and incident specialists handling complex, high-risk escalations. Responsibilities include coaching, performance management, escalation resolution, root-cause analysis, process improvement, queue and quality oversight, stakeholder management, reporting, hiring, training, and shift planning. The role partners with Legal, Public Relations, Product, Supply, Technology, and senior leadership while supporting USA Central Time coverage, weekends, and potential rotational shifts.

Coordinate high-volume customer inspection scheduling through phone, email, and text. Review reports, identify jobs ready for inspection, document details in the CRM, ensure local requirements are met, and provide status updates to leadership. The role partners with branch and customer service teams while maintaining performance metrics, accuracy, organization, and professional customer communication.

Provide front-desk and concierge services, lead reception staff, manage guest experience and bookings, handle calls and vendor coordination, produce reports, oversee QA and escalate operational issues to management.

Provides courteous front-desk service for residents, guests, and the public. Responsibilities include answering and transferring calls, checking in residents, greeting visitors, distributing mail and packages, coordinating dining reservations, collecting maintenance work orders, directing prospective residents to leasing staff, supporting emergency procedures, and assisting with accounting and administrative duties. Requires professional communication, independent work, Microsoft Office skills, and occasional travel.

Serves as a strategic advisor and execution partner to the President, CEO, and Executive Team. Leads enterprise-wide strategic initiatives, cross-functional projects, executive and board coordination, organizational priority tracking, stakeholder engagement, presentations, analysis, and change communication. Facilitates meetings, monitors commitments and risks, prepares executive materials, and advances organizational goals through collaboration, accountability, and influence without direct supervisory authority.

Supports global Treasury business systems through requirements analysis, project implementation, testing, configuration, administration, issue resolution, and vendor coordination. The role works across cash flow, borrowings, debt, capital management, securitization, and bank reconciliation systems. It communicates project status, interprets business rules and technical specifications, recommends system solutions, advises project teams, and mentors junior analysts. The position operates in a hybrid environment and requires Treasury or financial services knowledge, SQL, data visualization, and security framework awareness.