The Triage Specialist at BlackCloak will provide technical support to clients, manage ticket queues, offer privacy and identity theft advice, record client interactions, and contribute to client communications and education initiatives. This role involves rotating shifts to support clients in multiple time zones.

BlackCloak is seeking an Onboarding Specialist I in the Pacific Timezone to support client success through onboarding activities, client communications, and cybersecurity initiatives. The role involves scheduling and conducting client onboardings, assisting with client outreach, and maintaining client interactions in BlackCloak's tools. The ideal candidate has customer support or IT help desk experience, with a passion for cybersecurity and privacy.

The Onboarding Specialist I role at BlackCloak involves supporting client onboarding processes, communicating with clients through various channels, assisting the cybersecurity and product teams, and contributing to client success initiatives.