Top Customer Success Jobs

The Workforce Manager leads capacity planning and scheduling for the Customer Experience team, forecasting needs based on contact volume, and generating performance reports. They collaborate cross-functionally with product teams for staffing requirements during platform launches.

As a Trust & Risk Agent, you will provide frontline support for escalated customer issues, investigate complex trust cases, and collaborate with other departments to enhance marketplace safety.

Lead the Customer Experience team, managing performance, driving improvements, and enhancing user experience through data insights and operational excellence.

Lead the Customer Experience team, driving team performance, managing agents, analyzing customer insights, and improving overall user experience through metrics and process enhancements.

As a Customer Experience Agent, you will enhance user satisfaction through prompt problem resolution, effective communication, and collaboration with teams. You will ensure customer issues are addressed, orders are managed efficiently, and opportunities for process improvements are identified.

The role involves managing training programs for international support, designing a comprehensive training framework, and ensuring effective onboarding and continuous education for staff.

Drive customer experience by resolving issues related to payments, orders, and shipments while improving overall service quality.

Lead and enhance the Customer Experience team by driving performance metrics, managing a team of agents, and improving user satisfaction through data insights and process optimizations.

The Customer Experience Agent ensures positive user experiences by resolving customer issues, managing orders, and improving processes. Responsibilities include interacting with buyers and sellers, troubleshooting, and becoming a product expert.

As a Customer Experience Agent, you will enhance user interactions, resolve issues related to orders and payments, and improve customer service processes.