Top Customer Success Jobs

The role involves maintaining demo environments, automating tasks, implementing demo data, supporting sales, and documenting technical processes.

As a Demo Engineer, maintain demo infrastructure, automate tasks with scripts, support sales with functional demo environments, and document setups for easy understanding.

The Implementation Specialist ensures new clients are ready to use the Perk platform, providing technical support and coordinating training sessions. They manage client rollouts and collaborate across teams to optimize client onboarding and satisfaction.

The Implementation Specialist will onboard Premium and Pro clients, providing training, technical support, and managing project rollouts to ensure client satisfaction with the Perk platform.

The Director of Customer Care Operations will lead a large team, enhance customer satisfaction and operational efficiency, and develop high-performing teams aligned with global goals.

The Vendor Manager will oversee vendor relationships and operations, ensuring performance, managing contracts, and driving continuous improvement for customer care services.

The Senior Manager of Global Training will strategize and manage training for BPO agents to ensure operational excellence and brand consistency across global teams. Responsibilities include developing the Perk Playbook, overseeing technical training, measuring success through performance data, and leading rapid deployment of training updates.

Lead the Customer Care Quality Assurance Team by implementing global QA strategies, automating quality assessments, coaching agents, and enhancing customer support across channels.

The Director of Customer Care Operations will lead and scale the Europe Customer Care team, ensuring satisfaction and operational excellence while influencing performance and profitability.

As a Senior Solutions Consultant, you'll lead technical sales efforts, translate customer needs into solutions, and engage with finance and IT stakeholders to enhance productivity through effective spend management.