Full-time, in-office Product Support Specialist role at Nextpoint in Chicago. Responsible for assisting clients with product-related issues, escalating bugs, and optimizing client success. Fast-paced role requiring problem-solving and client education skills.

As a Client Success Manager, you will be the main liaison for existing customers, ensuring they maximize their investment in our legal technology platform. You will focus on account retention, engage with clients to increase usage, communicate the value of services, and lead product demos, aiming for high renewal rates and strong customer relationships.

As a Client Success Director, you will manage a portfolio of clients, ensuring they maximize their use of Nextpoint’s legal technology solutions. Responsibilities include expanding accounts, maintaining strong client relationships, leading product demonstrations, and driving renewals while discovering process innovations to improve client engagement.