Provide Tier 1 email-focused application support, document and track customer issues, escalate bugs to second-line, update customers, collaborate with teams, educate users, meet KPIs, and support rotating shifts including holidays.

The Customer Success Manager will manage 50-60 accounts within the Power & Renewables sector, execute sales goals, upsell clients, and collaborate with technical advisors and customer education managers to enhance ROI and customer experience.

As an Application Support Analyst, you'll provide support for software applications, troubleshoot issues, maintain documentation, and educate customers to enhance their experience and satisfaction.