Top Customer Success Jobs

Lead VIP and high-value client relationships for the PSA Vault, design and launch a VIP program, coordinate white‑glove logistics and high-value shipments, handle escalations with legal/compliance, partner cross-functionally with Customer Care and Ops, and drive outbound growth to acquire recurring high-value collectors.

The PSA Show Lead will manage customer care at events, train staff, oversee logistics and improve experiences in collectible shows. Responsibilities include communication, order processing, staff management, and reporting.

The Senior Customer Relations Specialist engages with customers to resolve issues, process claims, and maintain accounts, collaborating with operations to provide valid information and solutions.

The Client Services Associate provides customer support at drop-off orders, resolves issues, and ensures smooth order processing while traveling frequently for events.

Provide world-class customer care to customers, resolving inquiries through various channels, and ensuring high-quality service while meeting contact metrics.

Lead and oversee the UX research function, setting strategy, executing research, and mentoring the team to support product development and design at Collectors.

The Customer Relations Specialist II role involves facilitating communication between customer care and operations, managing inventory exceptions, and ensuring timely resolutions and documentation for collectible items.

Designs, delivers, and documents training for Customer Relations staff, including onboarding and annual programs. Identifies training needs, creates curricula and manuals, improves processes, and works with managers and technical writers to ensure consistent training across teams.

Own relationships with a portfolio of PSA Exchange buyers to drive demand and growth. Monitor buying performance, advise on pricing and inventory strategy, onboard and guide sellers, surface account insights and feature requests, and support marketplace programs and campaigns. Ensure seamless account experience and timely purchases.

Handle customer inquiries and resolutions, process and investigate claims and adjustments, collaborate with Operations to find solutions, maintain order tracking and spreadsheets, escalate unresolved issues, and provide accurate, empathetic communication.