Top Customer Success Jobs

Serve as primary contact for customers via phone and digital channels, resolving complex policy, billing, and coverage issues end-to-end. Use AI-powered guided workflows and CRM systems, validate AI-generated summaries, document interactions per privacy/regulatory requirements, escalate when needed, and contribute to process improvements. Participate in required training and ongoing skill development.

The Implementation Leader II manages client setup processes in Group Benefits, ensuring timely deliveries and clear communication among business partners while addressing implementation challenges and legal compliance.

Serve as primary broker contact managing a 2–5,000-life book; drive renewals, profitability, cross-sell, and engagement. Lead meetings, resolve issues, deliver data-driven insights, and partner with internal teams to improve account performance.

The Account Manager oversees client relationships, ensuring satisfaction, resolving issues, and driving growth through targeted initiatives and cross-functional collaboration.

The VP of Enterprise Relationship Management will enhance strategic partnerships, lead global collaborations, and shape the future of relationship management at MetLife, focusing on business retention and new development.

The Senior Client Services Consultant manages administrative support and customer service for National Accounts group insurance clients, ensuring effective communication and strategic outcomes.

Lead a regional account management team serving broker relationships for group benefits, driving growth, retention, and renewals. Oversee account health, resolve complex issues, partner cross-functionally to improve products and processes, and report performance to senior leadership. Mentor and develop Account Managers while identifying new business opportunities with brokers.

Serve as the primary broker contact for a 2-5K lives book, managing renewals, service delivery, escalations, and account performance. Collaborate with internal teams to resolve issues, identify cross-sell and growth opportunities, lead client/broker meetings, monitor service metrics, and deliver data-driven insights to enhance engagement and profitability.