Top Customer Success Jobs

The Senior Client Services Consultant provides comprehensive support and exceptional customer service to National Accounts group insurance clients. Responsibilities include managing client relationships, leading projects, collaborating with internal teams for problem resolution, and conducting client audits and strategic planning. The role requires extensive knowledge of group benefits and proficiency in Microsoft Office Suite, along with strong organizational and communication skills.

Customer Care Advocates handle inbound customer service inquiries via phone and email, resolving complex issues while ensuring an exceptional customer experience. They are expected to listen effectively, understand customer needs, and deliver appropriate solutions in a professional manner.

Customer Care Advocates provide service and information to customers regarding their MetLife policies via the MetLife websites. Responsibilities include responding to customer inquiries via telephone, researching requests regarding policies, and assisting with site access. During the role, associates will engage with customers, displaying superior interpersonal skills and professionalism.