Top Customer Success Jobs

The Contact Center Facilitator will deliver training, manage classrooms, and provide feedback to develop participant skills and enhance customer experience.

As a Contact Center Facilitator, you'll lead training sessions and support skill development for Customer Service Reliability Representatives while managing class performance and administrative tasks.

As an Offline Customer Support Specialist, you'll handle offline tasks, analyze customer accounts, resolve requests, and enhance the customer experience.

As a Fraud Representative, you'll investigate and resolve fraud-related customer issues, utilize detection tools, and evaluate identity theft claims in a collaborative team setting.

Responsible for coaching and developing a team of Chat Customer Service Representatives, ensuring customer satisfaction and performance standards are met through feedback, training, and leadership.

The Supervisor manages retention agents to enhance customer experiences and achieve retention goals, providing coaching and performance analysis while ensuring compliance with business rules.

This role involves monitoring Wi-Fi networks, troubleshooting issues, and escalating alerts to ensure customer connectivity and minimize service interruptions.

Manage retention agents to prevent customer disconnections while upselling products. Oversee performance, coaching, and compliance to enhance customer satisfaction and retention.