Top Customer Success Jobs
The AML Governance Compliance Specialist will coordinate governance deliverables, oversee AML-related policies, conduct risk assessments, manage data collection, ensure regulatory compliance, and assist in audits and examinations.
The AML Governance Compliance Specialist will coordinate governance deliverables, assist in policy reviews, help with AML and Sanctions risk assessment, and prepare materials for regulatory presentations. This role requires data analysis, quality control reviews of committee materials, and supporting regulatory exams and audits.
The AML Governance, Compliance Specialist coordinates governance deliverables, creates presentations for oversight committees, reviews AML-related policies, assists in risk assessment processes, and helps in regulatory compliance, ensuring quality control of committee materials and policy management.
The Originations Specialist will provide a top-notch loan experience for members by reviewing personal loan applications for accuracy, validating borrower identity and income, and supporting the processing of unsecured loans. Responsibilities include analyzing credit reports, documenting member interactions, and complying with regulatory guidelines while collaborating with team members to enhance the lending process.
The Originations Specialist is responsible for providing a hands-on loan experience by reviewing personal loan applications, validating borrower information, and ensuring compliance with credit policies. This role involves analyzing credit reports, verifying documents, and advocating for members to improve products and services within a collaborative team environment.
As an Opportunities Resolution Specialist, you will resolve escalated member issues and enhance their experience by communicating through various channels and collaborating with teams. You'll investigate complaints, create written responses, track outcomes, and identify process improvements to ensure member satisfaction.
The Opportunities Resolution Specialist will manage escalated member concerns, drive solutions, and collaborate with various departments to enhance member experiences. Responsibilities include resolving inquiries, tracking outcomes, preparing written responses, and identifying process improvements based on trends. The role involves direct communication with members and providing feedback to improve overall service quality.
The Fraud Prevention and Detection Specialist is responsible for reviewing suspicious member accounts, conducting communication with parties involved, analyzing potentially fraudulent activity, and assisting in policy development to prevent fraud. This role requires collaboration across functions and a focus on compliance and member satisfaction.
As a Member Advocacy Specialist, you will manage and resolve regulatory and high-risk complaints, collaborate with stakeholders, ensure compliance with banking regulations, and advocate for member issues. You will also analyze complaints and recommend improvements to enhance the member experience.
Provide inbound member support through phone and chat for SoFi's lending products. Responsibilities include resolving inquiries, documenting member interactions, and sharing insights for product improvement. Engage in training to develop knowledge of internal processes and ensure compliance with guidelines.
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