Top Customer Success Jobs

The Loan Setup Analyst will manage appraisal orders, assist with FHA/VA documents, ensure compliance with TILA/RESPA laws, and support internal partners.

As a Member Service Representative, you will provide exceptional customer service via phone and chat, resolve inquiries, and manage customer expectations in a fast-paced environment.

As a Home Loan Member Advocate, you will provide customer service and sales support in mortgage retention, loan restructuring, and ensuring client satisfaction in the loan process.

Oversee student loan servicing partnerships, manage escalated member complaints, monitor performance, and ensure compliance with program guidelines.

The Senior Fraud Specialist conducts fraud investigations, supports fraud operations, engages with stakeholders, and ensures compliance with processes to mitigate financial losses.

The Fraud Specialist is responsible for conducting fraud investigations, managing cases, and providing internal support to ensure compliance and safeguard against financial losses.

The Fraud Quality Control Analyst reviews Unusual Activity Reports, ensures compliance with regulatory standards, identifies issues, and provides recommendations to improve processes and training.

The Senior Manager, Crypto Operations oversees SoFi's crypto service program, enhancing member experience, managing teams, and driving cross-functional collaboration.

The IT Asset Management Data Analyst at SoFi will configure and maintain ServiceNow modules, ensuring data integrity and governance while optimizing IT asset lifecycle management through automation and reporting.

The Fraud Quality Assurance Dispute Specialist ensures compliance in fraud investigations, enhances processes, provides training insights, and reports on dispute handling.