Top Customer Success Jobs
Atlassian is seeking a French-speaking Strategic Customer Success Manager to help customers realize value in their Atlassian investment. Responsibilities include building relationships, guiding complex customers, and driving product adoption. The role is fully remote but requires working CEST Time Zone hours.
The Strategic Customer Success Manager at Atlassian will build strong relationships with customers, guiding them to realize the value of their Atlassian investment. The role involves working closely with C-level clients to develop success plans, facilitate product adoption, and mitigate churn through proactive intervention. The manager will also support strategic planning sessions and ensure customers maximize their use of Atlassian solutions.
The Manager for the Strategic Customer Success team at Atlassian will lead the team to achieve OKRs and KPIs, develop strategic plans for market penetration, manage complex enterprise relationships, and guide the team in enhancing customer satisfaction through collaboration and mentorship.
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The Customer Advocates Manager oversees the billing and licensing customer support department, manages a team of advocates, handles daily operations, and improves customer advocate processes. This role also involves recruiting top talent and addressing customer escalations, while maintaining a customer-first culture.
As an Enterprise Customer Success Manager at Atlassian, you will build relationships with customers, guide them in utilizing Atlassian solutions, and ensure maximum value realization. Fluency in French and English is required, along with 5-8 years of experience in Customer Success or account management with Enterprise customers.
The Manager of Enterprise Customer Success will lead a team focusing on maximizing customer value from Atlassian products, ensuring customer satisfaction and retention, mentoring team members, and collaborating with various departments. Responsibilities include managing team performance, supporting customer escalations, and planning for business growth.
As a Strategic Customer Success Manager, you will build relationships with customers to enhance product adoption and expansion of Atlassian solutions. Your role includes developing success plans, managing complex implementations, and identifying risks to ensure customer satisfaction and value realization.
As a Strategic Customer Success Manager at Atlassian, you'll build trusted advisor relationships with executive-level customers, helping them maximize the value of their Atlassian investments through proactive engagement and tailored success plans. You'll guide customers through complex implementations while developing strategies for product adoption and mitigating churn, ensuring they receive exceptional support throughout their lifecycle.
The Senior Operations Excellence Specialist will optimize operations by managing HR projects, defining project scopes, and implementing process improvements. This role involves collaborating with cross-disciplinary teams, developing project roadmaps, and ensuring alignment with company goals while addressing risks and communicating changes throughout the project lifecycle.
As a Team Lead for Customer Advocates at Atlassian, you will build and empower a team to drive customer happiness and streamline service delivery. Your role involves leading daily operations, improving customer advocate processes, and collaborating with a global team to enhance customer experience.
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