Top Customer Success Jobs

Lead post-sales technical implementations for enterprise customers, including onboarding, integrations, system architecture, workflow configuration, and deployment strategy. Design custom solutions using APIs and complex client environments, advise customers on developer experience analytics and engineering practices, lead technical workshops, and translate architecture into business value. Partner with Customer Success, Product, and Engineering teams while synthesizing customer feedback to influence the product roadmap.

Develop and scale digital and agentic customer success programs that improve product adoption and retention. Coordinate messaging across email, in-app, community, learning, AI agents, and human channels. Partner with Product, Data Science, Marketing, and Customer Success to use product signals, optimize content distribution, enable expansion, and connect digital experiences with frontline teams. Lead experimentation and cross-functional change through data-backed hypotheses and continuous improvement.

Lead post-sale technical implementations for enterprise customers, including onboarding, integrations, architecture, and custom API-based solutions. Conduct technical workshops, translate engineering needs into business outcomes, advise on developer experience analytics and deployment practices, and manage technical delivery across multiple implementations. Capture customer feedback and collaborate with Product and Engineering teams to influence the DX product roadmap.

Lead digital customer success programs that drive adoption, retention, and expansion across Atlassian’s global customer base. Coordinate messaging across email, in-app, community, learning, AI agent, and human channels. Partner with Product, Data Science, Marketing, and Customer Success to use telemetry, content, automation, and experimentation to improve customer journeys. Influence cross-functional teams, optimize operating practices, mentor colleagues, and connect initiatives to revenue and customer outcomes.

Drive adoption of Atlassian's AI platform (Rovo) by discovering high-impact use cases, co-designing and building custom agents, configuring connectors, and deploying solutions to production. Run workshops, enable customers, collaborate with account and product teams, and measure adoption outcomes to expand AI use across enterprise workflows.

Lead enterprise customers through AI adoption using Atlassian Rovo, from discovery and solution design through production deployment. Build Rovo agents, configure connectors, develop scalable engagement playbooks, enable internal teams, and translate customer feedback into product improvements. Partner with Product, Engineering, account teams, and Customer Success Managers to drive measurable adoption and business outcomes. The role involves up to 15% domestic and international travel.

Leads and develops a team of AI Customer Success Architects delivering enterprise Rovo engagements from adoption through production value. Responsibilities include hiring, coaching, capacity planning, delivery quality, operational metrics, customer engagement prioritization, executive relationship management, product feedback, enablement, and customer advocacy. The role partners with Sales, Customer Success, Product, and Engineering, manages financial and business outcomes, and requires familiarity with GDPR and the EU AI Act. Travel is up to 15%.

Serve as a trusted executive advisor to strategic enterprise customers, driving adoption, measurable business outcomes, and expansion. Lead Customer Success Plans, complex transformation programs, and AI enablement. Mitigate risk, advocate customer needs internally, and collaborate cross-functionally with sales, product, support, and advisory teams to maximize long-term value.

Lead executive engagement and trusted-advisor relationships with C-suite clients to drive adoption, measurable business outcomes, and expansion. Develop and execute Customer Success Plans, run QBRs, and guide complex transformation programs. Advise on AI and Atlassian solutions, mitigate risk, serve as voice of the customer, and collaborate cross-functionally with sales, product, support, and advisory services.

Manage a strategic enterprise book to drive product adoption, value realization, and expansion. Act as trusted advisor to C-suite and global teams, build Success Plans, run QBRs, mitigate churn, coordinate cross-functional teams and partners, and provide customer feedback to improve Atlassian solutions.