The Customer Success Manager will manage a portfolio of commercial community customers, ensuring satisfaction and product adoption. Responsibilities include analyzing customer performance data, training clients, identifying growth opportunities, and developing strong relationships with stakeholders to drive outcomes.

The Knowledge Management Specialist will manage and optimize the knowledge base and resources supporting the Member Operations team. Responsibilities include developing, curating, and maintaining a high-quality knowledge base for member support representatives.

The Sr. Customer Success Enablement Manager will lead the development and execution of programs for the Customer Success team aimed at enhancing customer satisfaction, renewals, and account growth. This involves creating resources, tools, and learning programs to build competencies and confidence in client engagement. Additionally, the role requires coordination with leadership to translate business strategies into effective training initiatives.