Top Customer Success Jobs

Lead a distributed team of 8-10 Strategic Account Managers in the US Food & Beverage vertical to drive retention and revenue growth for large restaurant accounts. Provide 1:1 coaching, performance management, and serve as senior escalation for customer issues. Influence product and tooling as the voice of upmarket sellers, develop repeatable processes and training, and manage cross-functional projects and go-to-market initiatives.

Lead and develop a remote team of 8-10 SMB Account Managers to drive upsell, retention, software adoption, and churn reduction. Establish performance expectations, coach managers, run cadences and escalations, partner cross-functionally to improve customer experience, and support OKRs. Travel quarterly for team events or customer meetings.

The Partner Manager drives partnerships strategy to enhance products and acquire sellers, managing all aspects from development to execution and accountability for KPIs.

Manage a portfolio of SMB merchants to drive retention, product adoption, upsell and measurable growth. Build trusted relationships, provide consultative business coaching, advocate merchant needs internally, and collaborate cross-functionally to deliver tailored solutions and meet outcome-based retention and expansion goals.

Manage retention for an SMB merchant portfolio, deploy strategies to reduce churn, identify growth opportunities, negotiate to retain revenue, and collaborate cross-functionally to improve product and retention motion.

Manage, retain, and grow a portfolio of SMB merchants through consultative relationships, product adoption, upselling, and cross-functional collaboration. Act as merchant advocate, deliver business coaching, meet outcome-based growth and retention goals, and surface merchant insights to shape product.

Manage, retain, and grow a portfolio of SMB merchants by building trusted relationships, driving product adoption and upsells, advocating merchant needs internally, and meeting outcome-based growth and retention goals through consultative outreach and cross-functional collaboration.

The Strategic Account Manager is responsible for managing relationships with key Food & Beverage sellers, driving revenue growth through account management, providing technical solutions, and collaborating with cross-functional teams.

Lead a remote team of 10-12 Account Managers serving SMB Food & Beverage merchants to drive revenue expansion, software adoption, and churn reduction. Coach and develop the team through structured 1:1s, pipeline reviews, and performance cadences, partner cross-functionally to resolve escalations and surface merchant insights, support OKR execution and program improvements, and act as senior escalation for high-impact merchant situations. Moderate travel (~quarterly) required.

The Strategic Account Manager will build and manage partnerships with mid to large market organizations, driving growth by providing tailored strategic guidance and innovative solutions. They will engage senior stakeholders, navigate complex business problems, and influence internal decision-making. This role emphasizes strong cross-functional collaboration and an ability to operate independently in a dynamic environment.