Top Customer Success Jobs

The Manager II, Customer Success role is associated with Samsara’s IoT-based Connected Operations Cloud, supporting customers using solutions such as vehicle telematics, video-based safety, driver workflows, and equipment monitoring. Specific day-to-day responsibilities and qualifications are not provided in the description.

Manage scaled customer success for complex mid-market accounts using Samsara’s IoT platform. Responsibilities include driving adoption, demonstrating technical product value, diagnosing issues, leading customer workshops, recommending workflow transformations, developing action plans and success metrics, coordinating cross-functional teams, influencing product roadmaps, and supporting renewals and expansion.

The Installation Specialist oversees customer engagements for technology deployments, ensuring quality installations by managing projects, resolving issues, and training teams, while maintaining communication with clients and partners.

Manage and oversee vehicle hardware installations: coordinate vendors and partners, provide onsite oversight and troubleshooting, ensure SOW alignment and safety, drive CSAT and continuous improvement, capture lessons learned, and escalate feedback to internal teams. Role requires strong stakeholder communication and substantial customer travel.

Oversee and manage customer hardware installations and vendor partners for complex vehicle telematics projects. Provide onsite oversight, troubleshooting, training, risk mitigation, SOW alignment, and continuous improvement to ensure quality, adoption, and customer satisfaction.

Manage and oversee large-scale vehicle hardware installations: coordinate vendors and partners, provide onsite oversight and training, troubleshoot escalations, ensure SOW alignment, mitigate risks, capture lessons learned, and collaborate cross-functionally to drive quality and customer adoption.

Manage enterprise customers after implementation, helping them achieve business value from Samsara’s IoT platform. Develop joint success plans, lead executive business reviews and customer workshops, recommend workflow improvements, explain platform capabilities, resolve barriers, and mentor Customer Success and Support teams. Collaborate with Sales, Support, Sales Engineering, Product, and Engineering while supporting customers across transportation, utilities, field services, and other physical-operation industries.

The Customer Success Manager will support clients in improving their operations using the IoT platform by developing customized success plans and fostering long-term relationships.

Manage end-to-end customer implementations of Samsara’s IoT platform, creating launch plans, tracking adoption and account health, conducting training, demonstrating technology, and resolving implementation challenges. The role partners closely with Sales, Support, Sales Engineering, Product, and customers across multiple engagements. Candidates must be bilingual in Spanish and English, experienced with technical products and system implementations, and based in Mexico. Travel of up to 30% is required.

Manage enterprise customer success for Samsara’s Connected Operations Cloud, helping organizations use IoT-enabled products to improve safety, efficiency, and sustainability. The provided description contains no detailed responsibilities or qualification requirements.