Top Customer Success Jobs
The Bilingual Customer Support Specialist at Samsara will provide exceptional customer service by assisting with account issues, managing inquiries about billing, contracts, and escalations. The role requires strong organizational skills and effective communication in a multi-channel contact center environment, supporting various industrial clients to ensure satisfaction and operational efficiency.
The Manager, Customer Support at Samsara will lead a team of 20-25 safety event review specialists, overseeing performance, development, and day-to-day operations. Key responsibilities include ensuring accurate video and data labeling, maintaining quality standards, driving engagement, and implementing process improvements.
The Renewals Specialist will manage the customer renewal experience for a designated customer base, focusing on retention and ensuring service continuity. Responsibilities include process improvement, A/B testing, customer negotiations, and regular reporting to senior leadership. The role requires strong business understanding and a commitment to customer success.
The Supervisor, Customer Support will oversee the day-to-day operations of the Level 1 Customer Support team, provide coaching and mentoring, handle customer escalations, and ensure the team provides consistent, high-quality support. The role focuses on training and empowering team members to enhance productivity and customer satisfaction.
As a Renewals Specialist, you'll manage the customer renewal experience for our AE1 customer base, ensuring smooth transitions, facilitating negotiations, and reporting progress. This role focuses on enhancing customer satisfaction through operational efficiency and relationship building, while embodying Samsara’s cultural values.
Samsara is seeking Customer Support Specialists to provide exceptional customer service and support for their service solutions. Responsibilities include managing multi-channel inquiries, troubleshooting account issues, and assisting with documentations and escalations for a diverse industrial customer base.
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