Top Customer Success Jobs
As a Lead Customer Success Manager at Freshworks, you will be responsible for ensuring top-tier customers adopt Freshworks products successfully. You will act as a strategic advisor to enterprise accounts, collaborate with key stakeholders, develop account plans, secure renewals, and provide seamless support to meet customer needs. Build relationships, advocate the 'Customers for Life' philosophy, quantify impact, educate customers, manage risks, and turn successful customers into advocates.
The Customer Success Enablement Lead is responsible for developing and delivering customer success training programs to empower customer success teams. They collaborate with stakeholders, track impact metrics, and optimize customer success processes. The ideal candidate has a strong track record in customer success enablement roles and excellent delivery skills.
Lead and mentor a team of Customer Success Managers to drive retention, adoption, and customer satisfaction of high-velocity accounts. Develop strategies for onboarding new customers efficiently, collaborate with cross-functional teams, monitor KPIs, and devise innovative strategies for churn reduction. Stay updated on industry trends and foster a culture of collaboration and continuous improvement within the team.
The Customer Success Enablement Lead is responsible for developing and delivering customer success training programs, collaborating with stakeholders, and building effective training to empower customer success teams to achieve their goals.
Seeking a Senior Customer Onboarding Specialist to ensure seamless implementation and adoption of Freshworks products. Responsibilities include engaging with customers, configuring products, training teams, and staying updated with industry trends. Must have 4 years of experience in the SaaS space with CX or ITSM products, fluency in English, and business-level proficiency in either German or French.
Seeking a Senior Customer Onboarding Specialist to ensure seamless implementation of Freshworks product suite, collaborate with IT Project Managers, configure products, provide training, and engage with mid-market and enterprise customers. Responsibilities include translating business needs into product use cases, configuring products, analyzing technical requirements, training customers, and managing multiple projects efficiently.
Freshworks is looking for a Lead - Customer Success to join their team. The role involves acting as a strategic consultant and trusted advisor to Mid-Market and Enterprise customers, ensuring customer success and retention.
Freshworks is looking for a Lead - Customer Success to join their team. The Lead - Customer Success will act as a strategic consultant and trusted advisor to Mid-Market and Enterprise customers, focusing on retention and development. Responsibilities include owning customer relationships, developing account plans, identifying expansion opportunities, providing support, and advocating for customer success.
Freshworks is looking for a Lead - Customer Success to join their team and act as a strategic consultant and trusted advisor to Mid-Market and Enterprise customers. Responsibilities include defining success plans, developing account plans, identifying expansion opportunities, delivering support, building relationships, and advocating for customer satisfaction and product adoption. The role also involves managing risks, creating customer advocates, and implementing new products and features based on customer needs.
Freshworks is looking for a Lead - Customer Success to join their team. The role involves acting as a strategic consultant and trusted advisor to Mid-Market and Enterprise customers, ensuring customer success and retention through various initiatives and engagements.
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