Top Customer Success Jobs

As a Patient Experience Specialist at Zocdoc, you will solve problems proactively and create positive experiences for patients. Responsibilities include supporting patients through chat, email, and phone, multitasking requests, and answering questions to facilitate appointments. A passion for providing exceptional customer service and the ability to adapt in a fast-paced environment are essential.

The Customer Success Manager will help Zocdoc providers optimize their experience on the platform by understanding their goals, upselling products, and improving overall performance. This role involves client meetings, handling objections, and collaborating with sales and internal teams to drive patient bookings and feature adoption.

As the Senior Director of Customer Experience at Zocdoc, you will shape and enhance the customer journey, drive a customer-centric approach, and lead a multi-channel service organization. Your impact will be crucial in providing exceptional care and fostering team engagement.