Top Customer Success Jobs

The Email/Chat/Phone Specialist at Vivid Seats is responsible for providing high-quality customer service via phone, email, and live chat. They assist customers with inquiries related to purchases, orders, and upcoming events while utilizing internal and external technology for order fulfillment. The role includes handling customer contacts promptly and participating in ongoing training and team culture-building activities.

As a Customer Experience Representative, you will interact with customers and sellers, addressing inquiries and problems through phone, chat, and email. Your role involves maintaining high customer satisfaction, applying empathy and professionalism, and understanding company processes to aid customer issues effectively.

Supervise and coach a team to provide exceptional customer experiences during nights and weekends. Lead team to increase productivity, customer satisfaction, and operational improvements. Oversee day-to-day operations, provide support, and build customer relationships. Hybrid work model with 3 days in the office and 2 days remote.