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Top Customer Success Jobs
Consumer Web • eCommerce • Events • Information Technology • Software
The Email/Chat/Phone Specialist at Vivid Seats is responsible for providing high-quality customer service via phone, email, and live chat. They assist customers with inquiries related to purchases, orders, and upcoming events while utilizing internal and external technology for order fulfillment. The role includes handling customer contacts promptly and participating in ongoing training and team culture-building activities.
8 Days Ago
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Consumer Web • eCommerce • Events • Information Technology • Software
As a Customer Experience Representative, you will interact with customers and sellers, addressing inquiries and problems through phone, chat, and email. Your role involves maintaining high customer satisfaction, applying empathy and professionalism, and understanding company processes to aid customer issues effectively.
Consumer Web • eCommerce • Events • Information Technology • Software
Supervise and coach a team to provide exceptional customer experiences during nights and weekends. Lead team to increase productivity, customer satisfaction, and operational improvements. Oversee day-to-day operations, provide support, and build customer relationships. Hybrid work model with 3 days in the office and 2 days remote.
Consumer Web • eCommerce • Events • Information Technology • Software
The Seller Operations Associate (Customer Service Representative) manages seller and customer transactions for Vivid Seats. Responsibilities include responding to inquiries, resolving order-related issues, and ensuring exceptional service. The role evolves through training and experience within the live event industry, emphasizing communication and problem-solving skills.
Consumer Web • eCommerce • Events • Information Technology • Software
The Concierge Associate will manage fan interactions, ensuring excellent customer service through inbound calls, maintaining knowledge of company policies, and resolving ticket inquiries. Associates are expected to develop rapport with fans and handle complex situations with professionalism and empathy.
14 Days Ago
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Consumer Web • eCommerce • Events • Information Technology • Software
The Customer Service Representative will manage transactions and relationships with sellers and customers. Responsibilities include handling calls and emails regarding event and order-related questions, ensuring stellar service, investigating customer issues, and providing real-time assistance while gaining industry knowledge and experience.
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