Top Customer Success Jobs
Customer Support Specialists at Vertafore focus on improving the customer experience by resolving issues related to the company's software products. Responsibilities include providing support, documenting customer interactions, and collaborating with product development to resolve issues. Candidates should possess strong communication skills and a customer-centric approach.
The Customer Support Director at Vertafore is responsible for managing and developing a high-performing customer support team, overseeing daily operations, setting strategies for customer experience improvement, and driving performance metrics. They will serve as an escalation point for customer issues and provide insights to help advance the company's customer support practices and technology innovations.
The Director of Customer Support at Vertafore will manage and lead the Customer Support team, focusing on customer service excellence, performance improvements, and establishing effective support strategies. This role includes overseeing contact center operations, developing training and quality programs, driving continuous improvement, and acting as a key member of the leadership team to enhance customer partnerships and satisfaction.
The Customer Support Director at Vertafore is responsible for managing and enhancing customer support services, leading teams across various locations, improving customer experience, driving performance, and implementing strategies for service excellence. This role collaborates closely with leadership to create an efficient and comprehensive support environment.
The Customer Support Analyst I role involves developing requirements for programming and configuration to support customers, specifically in the commercial insurance sector. Responsibilities include documenting system requirements, defining project scope, assisting in system specifications, conducting quality assurance, and addressing customer issues effectively.
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