Top Customer Success Jobs
The Customer Service Representative engages with customers via phone, assisting them with a variety of inquiries about pet products, providing problem-solving solutions, and ensuring a positive customer experience. This role requires excellent communication skills, adaptability, and the ability to multitask in a fast-paced environment. Candidates should be motivated to learn and contribute to a collaborative team culture.
The Associate Director, Voice of Customer will lead a team focused on understanding customer needs and improving the customer experience. Responsibilities include sourcing customer feedback, developing actionable insights, working cross-functionally, and measuring key performance indicators to support continuous improvement at Chewy.
The Associate Director, Voice of Customer at Chewy will lead a team focused on delivering actionable customer insights to enhance the customer experience. Responsibilities include developing feedback tools, driving VOC insights across the business, conducting competitor assessments, and collaborating with cross-functional teams to address customer experience gaps.
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As the Associate Director of Voice of the Customer at Chewy, you'll lead a team focused on understanding and improving customer experience. Your responsibilities include executing customer feedback strategies, analyzing data to identify pain points, driving insights across departments, and ensuring effective communication with stakeholders, including C-suite.
The Associate Director, Voice of Customer at Chewy will lead a team focused on understanding customer needs and improving customer experience. The role involves implementing feedback tools, driving insights across the business, conducting competitive assessments, and developing strategies to enhance customer outcomes while communicating effectively across multiple teams.
The Senior Operations Manager will oversee daily operations of a licensed agent contact program, manage team managers, drive agent performance, and align operations with business strategies. Responsibilities include enhancing customer interactions, mentoring team members, ensuring compliance, and leading strategic initiatives in a dynamic environment.
The Team Manager for Customer Service will oversee a team of 10-25 agents, ensuring exceptional customer service and adherence to company standards. Responsibilities include coaching, talent management, conducting performance evaluations, and handling escalations while guiding the team in meeting service goals.
As a Customer Service Representative at Chewy, you will engage with customers over the phone, assist them with inquiries about their pets, research solutions, and ensure effective communication. You must be adaptable, possess a strong background in customer service, and be comfortable working from home while using collaboration tools.
The Senior Operations Manager will oversee the licensed agent contact program, leading the team of Managers and agents to meet performance metrics. Responsibilities include driving sales, improving operations, training staff, managing compliance, and overseeing regulatory requirements while collaborating with stakeholders and cross-functional teams.
As a Customer Service Representative, you will engage with customers to provide support on various inquiries related to pet products. You will research and problem-solve, ensuring effective communication and follow-ups, while utilizing collaboration tools and maintaining a customer-centric approach.
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